Front Desk Receptionist

We have a prestigious three star hotel renowned for its exceptional service and commitment to guest satisfaction. Nestled in the heart of Mathura, we offer luxurious accommodations and a warm, welcoming atmosphere that makes every guest feel at home.

**Job Overview**:
We are seeking a dynamic and customer-focused individual to join our team as a Front Desk Executive. As the first point of contact for our guests, the Front Desk Executive plays a crucial role in ensuring a positive guest experience from check-in to check-out.

**Responsibilities**:

- Greet and welcome guests in a friendly and professional manner upon their arrival.
- Manage the check-in and check-out process efficiently, ensuring accuracy in guest information and billing.
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Provide information about hotel facilities, services, and local attractions to guests.
- Assist guests with reservations, both over the phone and in person.
- Maintain a neat and organized front desk area, including keeping supplies stocked and equipment functioning properly.
- Collaborate with other hotel departments to ensure seamless guest service delivery.
- Uphold hotel policies and procedures to ensure the safety and security of guests and their belongings.
- Handle cash and credit card transactions accurately and securely.

**Requirements**:

- Previous experience in a customer service or hospitality role preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using computer software, including reservation and point-of-sale systems.
- Flexibility to work various shifts, including weekends and holidays.
- A positive attitude and a passion for delivering exceptional guest experiences.

**Benefits**:

- Competitive salary commensurate with experience.
- Opportunities for career advancement and professional development.
- Employee discounts on hotel stays and dining.

**How to Apply**:
If you are enthusiastic about providing top-notch customer service and thrive in a hospitality environment, we would love to hear from you

**Salary**: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

**Experience**:

- total work: 3 years (preferred)

Work Location: In person