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Customer Relationship Executive

2 months ago

Delhi, India H.R EXPORTS PVT. LTD Full time

The job responsibility for a CRM (Customer Relationship Management) typically includes:
Data analysis and reporting: Analyzing customer data to gain insights into customer behavior, preferences, and trends to optimize marketing, sales, and customer service strategies. Generating reports based on the analyzed data to provide insights to the business.

Implementing CRM systems: Setting up and configuring CRM software systems to improve customer experience, sales, and marketing initiatives. Ensuring data accuracy and consistency in the system.

Managing marketing campaigns: Using CRM data to create and manage targeted marketing campaigns that improve customer engagement, retention, and conversion.

Training and support: Providing training to employees on the use of CRM systems and processes. Providing support to employees and customers to resolve issues related to the CRM system.

Collaborating with other departments: Working closely with other departments such as sales, marketing, and customer service to ensure smooth operations and alignment on CRM strategy.

Overall, a CRM specialist is responsible for managing and optimizing the customer experience and engagement across all touchpoints to improve customer satisfaction, loyalty, and retention.

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹14,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8287018576
- Health insurance

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