International Voice Process

7 months ago


Gurgaon, India T&N Business Services Pvt Ltd Full time

**Responsibilities and Duties**
- Provide customer support via phone calls for international customers
- Troubleshoot customer queries and requests.
- Manage customer expectations and ensure customer satisfaction.
- Document customer interactions for review and follow-up.
- Utilize computing and technical expertise to respond to customer inquiries.
- Regularly review customer feedback and take measures to improve customer service.
- Inform customers on the steps to follow to exploit services of the company.

**CTC- 3lpa**

**Location - Gurgaon Sector-19**

**Job Brief**
- Handle customer’s problems, enquires, and complaints in a professional and timely manner.
- Provide support to customers via phone.
- Recognize and refer potential complaints that require support from supervisors.
- Ensure that customer queries are addressed in a timely and accurate manner.
- Regularly update customer database with accurate information.

**Requirements and Skills**
- Strong ability to communicate in English
- Excellent problem-solving and customer service skills.
- Good working knowledge of computers and telephone systems.
- Patience with customers and ability to handle tough situations.
- Ability to work in rotational shift

And directly call on 8273079997

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8273079997



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