Process Associate

2 weeks ago

Chennai, India Mr. Cooper Full time

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Ready to be a Cooper too? This might just be right up your alley

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.
- Follow instructions, ability to learn and adapt quickly and deliver desired outcome
- Open to feedback and ability to work in a team environment
- Customer first focus with an eye for detail
- Need to deliver consistent results around productivity and quality following client specific guidelines, as per client SLAs & process workflow
- Excellent skills with to and fro correspondence and documentation with explanation of delay in case of any
- Must be flexible and highly receptive to change as mortgage servicing guidelines are updated frequently
- Strict compliance to process workflow as specified by the client
- Complete all mandatory training requirements in a timely manner.
- Identify opportunities for process / Customer service improvement and communicate it to the leadership

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:
020244

Job Category:
India Business Operations

Primary Location City:
Chennai

Primary Location Region:
Tamil Nadu

Primary Location Postal Code:
600089

Primary Location Country:
India

Additional Posting Location(s):

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