Wintel Admin

Introduction

As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.

Your Role and Responsibilities

As a Windows Server & Storage Admin -L2 Level, you will be placed at customer location and will have to demonstrate expertise in Wintel domain area. You will be involved in troubleshooting and operational maintenance of Server & Storage Products. You are expected to work on Cisco, Dell, HP, Lenovo Servers, Virtualization and IBM/EMC/Hitachi Storage products or solutions based on any vendor hardware /vendor operating system with little or minimum support from superiors. E.g. include: Skills on Server/ Storage / Load balancer/ Windows & Linux Operating System. Typical examples of the other deliverables would be of deploying, managing and implementing Wintel solutions to address client business requirements.

You will need to visit the domestic client's offices / data centres on a daily basis or on an as-needed basis as part of this role.

**Responsibilities**:

- Install, Monitor, Configure, troubleshoot and Support the Physical and Virtual Server Environment, including various platforms and vendors.
- Configure, Manage and Monitor highly scalable Physical and Virtual Storage Environment, including multiple SAN’s, NAS’s and other storage devices.
- Configure, Manage and Monitor Data Backup Environment, including off-site Disaster Recovery, Tape Libraries, and File Recovery utilizing multiple vendor solutions.
- Install, Configure, Test and Update Server Operating Systems and related server-class software and monitoring systems.
- Provides Infrastructure Support for Enterprise Applications, including meeting with Business and Application Owners to define requirements prior to project implementation.
- Design and implement new server or storage infrastructure, as well as provide day-to-day monitoring, capacity planning and management of the existing estate.
- You will be expected to provide technical support on critical Server & Storage Infrastructure, to perform maintenance and repairs the breakdown situations.
- Ready to work in 24* 7 Environment and flexible to work from client location.

Required Technical and Professional Expertise
- Experience in IT infrastructure projects, planning, implementation and administration across multiple domains, as well as experience in end
- to-end IT Operations.
- Diploma or Graduation degree in Computers or equivalent.
- 5 Years of Experience in Supporting Server & Storage Infrastructure.
- Experience in support of Cisco UCS Servers / Dell Servers / Lenovo Servers / HP Servers/ VMs/ Storage products (Hitachi Storage is preferred)
- Experience on Tape Library Hardware (Quantum Tape Library preferred) and Backup & restore operations for critical data.
- Experience with databases, patch management, and networks including LAN and WAN.
- Assessing the stability, security, and scalability of installed Windows systems
- Managing user access.
- Monitoring system performance.
- Maintaining server architecture security and creating system backups
- Experience of DHCP, DNS Server, Active Directory etc.
- Experience in working with Windows operating system is required.
- Experience in installing, supporting and maintaining server and storage hardware.
- Ability to lead projects related to IT changes, IT setup and new process setup by coordination with multiple arms of IT team.
- Documentation skills for generating process and procedure documents is added advantage.
- Basic Cloud knowledge is required.
- Ready to work in 24* 7 Environment and flexible to work from client location.

Preferred Technical and Professional Expertise
- Having completed MCSE certification
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cogniti