Medical Secretary

Job Vacancy at Akshaya Hospital -Ernakulum, Kadavathara

Position: Medical Secretary (Female)

**Requirements**:
1. Fresher’s or previous experience in a hospital is preferable.(0-5yrs)

2. Excellent communication skills, both verbal and written.

3. Proficiency in English, Malayalam, and basic Hindi.

4. Strong organizational and multitasking abilities.

5. Empathetic and patient-centered approach to patient interactions.

6. Computer knowledge essential - proficiency in MS Office, letter preparation, etc.

7. Ability to maintain confidentiality and handle sensitive information with discretion.

**Job Description**:
1**. Call Management**:

- Handle incoming calls in a professional and courteous manner.
- Direct calls to the appropriate personnel or department.
- Provide information and assistance to callers as needed.

2. **Doctor Schedules and Appointments**:

- Coordinate and manage doctor schedules efficiently.
- Schedule and confirm patient appointments.
- Ensure smooth communication between patients and healthcare providers.

3. **Telephonic Messages and SMS**:

- Respond to telephonic messages promptly and accurately.
- Send SMS notifications and reminders for appointments and follow-ups.
- Maintain a systematic record of all communication.

4. **Patient Counseling**:

- Provide counseling to patients, with a specific focus on those undergoing laparoscopic surgeries.
- Offer information, guidance, and support to address patient concerns.

5. **Feedback Collection**:

- Gather feedback from patients regarding their experiences and satisfaction with our services.
- Document and report patient feedback to relevant stakeholders.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 8714611898