Service Advisor

5 months ago

Tiruchchirappalli, India Shiva Automobiles Pvt Ltd Full time

Certainly Here's a tailored job description (JD) for a Service Advisor position at Shiva Automobiles Pvt. Ltd. in Trichy, emphasizing the requirement for experience in the automobile field and a degree in mechanical engineering:

**Job Title: Service Advisor**

**Location**:Trichy

**Company**:Shiva Automobiles Pvt. Ltd.

**Overview**:
Shiva Automobiles Pvt. Ltd., a leading automotive dealership in Trichy, is seeking a dedicated and knowledgeable Service Advisor to join our dynamic team. As a Service Advisor, you will be the primary point of contact for customers requiring vehicle servicing and maintenance. Your role will be crucial in ensuring customer satisfaction and efficient service operations.

**Key Responsibilities**:

- Conduct vehicle inspections to accurately assess and diagnose service needs, providing recommendations to customers based on findings.
- Explain service options and costs, including warranties and additional services, ensuring transparency and clarity in communication.
- Schedule service appointments and maintain an organized workflow to optimize service efficiency and meet customer expectations.
- Coordinate with service technicians to ensure timely completion of repairs and maintenance, while keeping customers informed of the status of their vehicles.
- Address customer inquiries and concerns promptly and professionally, resolving issues to their satisfaction.
- Maintain accurate records of customer interactions, service details, and vehicle history in the dealership's database.
- Uphold high standards of customer service and ensure adherence to company policies and procedures.

**Qualifications**:

- Bachelor’s degree in Mechanical Engineering or related field is required.
- Proven experience as a Service Advisor in the automobile industry, with a minimum of [0-1] years of experience.
- Strong technical knowledge of automotive systems and components.
- Excellent communication skills, both verbal and written, with the ability to explain technical information clearly to customers.
- Customer-focused mindset with a passion for delivering exceptional service experiences.
- Ability to multitask and prioritize effectively in a fast-paced environment.

**Benefits**:

- Competitive salary based on experience and qualifications.
- Performance-based incentives and bonuses.
- Comprehensive benefits package including health insurance and retirement plans.
- Opportunities for career growth and development within a reputable automotive dealership.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹14,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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