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Communication Trainer

2 months ago

Pune Maharashtra, India Wipro Limited Full time

Pune, India
- DOP
- 3070671

**Job Description**:

- New Hire Communication Training (Class room training) Feedback & Coaching agents on Communication and spoken English.
- Audits transactions for agents on the floor on a prescribed sheet defined by the client or TT
- Give documented feedback as per the gaps identified in the audit.
- Attend Weekly calibration calls with the client/internal to be attended as per calibration roster
- Conduct training sessions as per requirement under specified timelines.
- Complete his/her certification process.
- Performance Assessment of Trainees during tests
- Database management, daily reports, and analysis
- Structure On boarding Training requirements, Pre Process, Customer Visits etc.
- Ensure that all new employees go through the defined new learning path for their respective roles in the account
- Provide refresher and remedial training for existing employees
- Ensure all regulatory requirements are complied with from time to time
- Maintain trainee data and information
- Generate training reports from time to time
- Support any administrative tasks like trainee roster and scheduling etc.
- Create/Customize training content for delivery
- Provide feedback and coaching to analysts on the floor
- Take ownership for improvement in analysts performance
- Analyze training needs for employees working for the account.
- Responsible for adhering to training standardization guidelines defined by the BU Training Function
- Responsible to work with ops to bridge gaps during training.

Roles & Responsibilities:

- New Hire Communication Training (Class room training) Feedback & Coaching agents on Communication and spoken English.
- Audits transactions for agents on the floor on a prescribed sheet defined by the client or TT
- Give documented feedback as per the gaps identified in the audit.
- Attend Weekly calibration calls with the client/internal to be attended as per calibration roster
- Conduct training sessions as per requirement under specified timelines.
- Complete his/her certification process.
- Performance Assessment of Trainees during tests
- Database management, daily reports, and analysis
- Structure On boarding Training requirements, Pre Process, Customer Visits etc.
- Ensure that all new employees go through the defined new learning path for their respective roles in the account
- Provide refresher and remedial training for existing employees
- Ensure all regulatory requirements are complied with from time to time
- Maintain trainee data and information
- Generate training reports from time to time
- Support any administrative tasks like trainee roster and scheduling etc.
- Create/Customize training content for delivery
- Provide feedback and coaching to analysts on the floor
- Take ownership for improvement in analysts performance
- Analyze training needs for employees working for the account.
- Responsible for adhering to training standardization guidelines defined by the BU Training Function
- Responsible to work with ops to bridge gaps during training.

Qualifications:

- The applicant should necessarily have completed Graduation.
- Excellent spoken and written Communication Skills. Has to have a good understanding of functional Grammar and MTI.
- Should be acquainted with the communication nuances of the local audience - possible kinds of errors that one would expect in the location.
- Willingness to work 24/7 - needs to be comfortable with working in shifts
- Needs to have strong training ability
- Good rapport building skills, extremely methodical and organized
- Feedback and Coaching skills.
- Good analytical ability.
- Good reading / learning, researching - Skills
- Demonstrated Customer Service Skills.
- Applicant should be proficient with MS-Office (Word, Excel, power point)
- Any experience in regards to Training would be preferable.
- Training (Ops)
- The applicant should necessarily have completed Graduation.
- Excellent spoken and written Communication Skills. Has to have a good understanding of functional Grammar and MTI.
- Should be acquainted with the communication nuances of the local audience - possible kinds of errors that one would expect in the location.
- Willingness to work 24/7 - needs to be comfortable with working in shifts
- Needs to have strong training ability
- Good rapport building skills, extremely methodical and organized
- Feedback and Coaching skills.
- Good analytical ability.
- Good reading / learning, researching - Skills
- Demonstrated Customer Service Skills.
- Applicant should be proficient with MS-Office (Word, Excel, power point)
- Any experience in regards to Training would be preferable.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran st

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