Associate

2 weeks ago


Bengaluru Karnataka, India HCL Technologies Full time

**Associate**:

- Bangalore
- 2.5-5 Years
- INDIA

**Job Description (Posting).**
- "LCM ( Life Cycle Management ) Demand Volvo as 2000+ Servers to do the OS version Conversion. This needs Extensive Knowledge on Core Linux OS and Hands on with good Troubleshooting knowledge
- Mandatorily We need E2.3 Band
- Country: India Bangalore/Chennai
- We are a group of UNIX technicians working today in a global organization. We are maintaining more than 5000+ systems globally working 24x7.
- Production technician carries out activities in receiving, accepting and deploying new Products or new releases from the Infrastructure Management (or Application) function. The Production Technician validates, verifies, prepares and deploys these for production in the runtime environment and ensures compliance with agreed delivery times, costs and performance targets
- Key responsibilities
- LCM activities involves upgradation of OS from Major to Major Versions (RHEL7 to RHEL8/9) all Days ( including Weekends)
- Support OS Vulnerabilies and Remediation activites
- Work according to routines in the area of responsibility for quality, efficiency and security- Monitor and analysis performance and capcity of the servers
- Vendor management register case with Vendors and follow up on the resolutions
- Event mamangement
- Participate in carrying out operational measurements
- Resolve incidents as per agreed SLA/KPIs
- Contribute to input to Service Monitoring and Service Desk in all aspects regarding Event Management and Incident Management
- Responsible for carrying out operational measurements
- Take an active part in contributing to problem management and resolution regarding infrastructure
- Ensure that all operation changes are performed by following the Change Management Process.
- Support in Product planning activities. Creating, planning, co-ordinating Change activities as per defined processes.Education and / or Experience requirements
- Any Bachelor or Master s degree.
- 3 to 5 years of related infrastructure experience
- Process and Technical skills required
- Linux installation, setup, runtime operational support, troubleshooting
- Linux L2 administration skills
- Troubleshooting, Problem solving
- Managing disks, Filesystem
- Package, Patch management (installation, remove, verify)
- Log file verification
- User, group management
- Event Management (analyze alerts and logs)
- Handle incident (Create, update and maintain Knowledge base articles)
- Handle incident (Knowledge transfer to Service Desk (via Support KB))
- Incident handling
- Problem resolution
- Create and implement change requests for incidents/problems as needed
- Attend change meetings as required and discuss technical aspects with approver
- Verify that no new issues have occurred after production update
- The following skills are of extra merit:

- Programming (Perl, Unix shell)
- Desired start date
- ASAP "
- (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

**Qualification**
- B-Tech

**No. of Positions**
- 1

**Skill (Primary)**
- Data Center-Unix-Linux

**Auto req ID**
- 1402797BR


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