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Premium Process
3 weeks ago
**To provide a seamless experience addressing customer's questions or issues over the phone and to efficiently fulfill all the assigned job responsibilities as per the prerequisites.**:
**Responsibilities**:
- Provide splendid customer services to customers in a friendly and courteous manner at all times.
- Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
- Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
- Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
- Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
- Ensure that customers confidential information is properly protected and only used for official purposes.
**Qualification**:
- Fresher, under graduate & Graduate can apply.
- Prior experience in BPO voice process is a must.
- Excellent Communication skills (Written/Verbal) is the foremost priority.
- Good customer service skills & should display good analytical abilities.
- Agent should be flexible to work in 24/7 Environment.
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