Basis - Operations Service Coordinator

2 weeks ago

Bengaluru, India SAP Full time

**We help the world run better**

**What you'll do**:
As Operations specialist you are responsible for:

- Ensuring Day to Day quality service delivery
- Defining and tracking various service KPI and SLA’s
- Deescalating the running escalations
- Working towards automating various day to day operational tasks
- Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
- Handling the OnCall duty
- Process improvement on the daily operational activities
- Able to coordinate and orchestrate the work between the teams
- Strong collaboration with other units within and outside ECS units

**What you bring**:

- 7+ year work experience in Basis administration
- 2+ years’ experience in service delivery in global teams
- Experience in HANA Database administration
- Managing the operations and 24/7 delivery unit
- Familiar with ITIL concepts of Incident Management, Change Management, and Root Cause Analysis
- Working experience in system copy, system upgrade, Client administration
- Understanding of hyperscalers concepts
- Previous experience working in a global team with 24/7 support (2 years minimum)
- De-escalation experience on IT incidents and requests (1 year minimum)
- Management of multiple activities requiring cross team coordination (3 years minimum)
- Management of partner support via KPI tracking
- Nice to have:

- ITIL Certification
- Project management experience (2 years)
- Able to communicate successfully at different levels of the organization

**Meet your team**:

- Current team size of 22 people
- Global team spread across Mexico and India
- Diverse and different level of expertise in the team
- Combination of Technical and Operational delivery experts

SAPECSCareers #SAPInternalT2

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 371626 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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