Cloud Operations Sme

1 week ago

Bengaluru, India NOKIA Full time

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of CNS**

As Nokia's growth engine, Cloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services. we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

**What you will learn and contribute to**

Are you passionate about solving problems?
As part of our team, you will:

- Provide 24/7 L1/L2 support on relevant elements
- Perform L1/L2 fault and service restoration
- Perform L1/L2 fault investigations and root cause analysis to resolve issues within SLAs.
- Input into Incident Reports and Problem Management
- Update TT with L1/L2 fault information, impact analysis and rectification.
- During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.
- Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary
- Collect and analyses required logs and traces during and post fault investigations
- Support other L2 domain teams in identifying faults
- Develop, maintain and perform L2 Health Checks and scripts
- Develop and maintain L2 technical processes and tools
- Ensure backup of all elements as per Back-Up policy
- Assist performance team in troubleshooting of Network performance issues and customer faults, CPDs.
- Review plans and results of IOT, SW release and feature testing
- Review regression test plan, specifications and results for SW updates
- Implementation of SW updates including review release notes, impact/risk assessments,
- Maintain network baseline document set eg life cycle database for all elements
- Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required
- Maintain known issue list/ Risk Register
- Improve optimization of alarms, counters and thresholds.
- Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.
- Review, awareness and approval of CR activity and participate in Daily CR Review meetings
- Usage data collection and control
- Perform System Performance monitoring and analysis
- Provide Operational Acceptance for new elements being introduced into the network
- Provide data for pre-sales support

Follow all Nokia Information Security policies and guidelines including ISMS (ISO27001 program)

**Your skills and experience**
- Identifying relevant specific components and interfaces needed for a cloud infrastructure & virtualization platform.
- Cloud Management Platform (VIM controller)
- **End to end architectural know how on Openstack components **(RHEL host OS & Linux components (ovs))
- **System Administration of Linux ubuntu/VMware environment**:

- Nova(Compute) & Cinder(storage) and Ericsson Hyperscale datacenter solution like HDS 8000 HW knowledge,
- **Basic knowledge of handling physical connectivity / switching**.
- **NFV and Mano architecture,**:

- **Neutron(network), SDN and VLAN and overlay (VXLAN, MPLSGRE etc.)**:

- DC network virtualization based on SDN controllers and virtual switches
- Tenant virtual network implementation stretching across multiple NFVI
- Demonstrated experience in cloud administration in datacenter.
- **Redhat 7, any one of the cloud technology (OpenStack, Azure, AWS)**:

- Backup/restore and Upgrade rollback and new VM’s creation.
- **Cinder, Ceilometer/Gnocchi/Aodh, Glance, Heat, Horizon, Keystone, Neutron, Nova, Libvirt/KVM, Pacemaker, Rabitt MQ**:

- **Linux distributions: Ubuntu, Centos, Red hat New installation and trouble shoot.**:

- Thorough understanding of “Cloud” technologies and ecosystem.
- Analyze the issue and provide the root cause.
- In-depth understanding of Open Stack Architecture and the components and IaaS (Infrastructure as a service) deployments.
- **Live experience in deploying / managing the Cloud Infra using Openstack**.
- **Senior level OpenStack experience (Minimum 2 years of Open stack). Must know architecture, operations and be able to troubleshoot bugs within OpenStack to achieve root cause analysis**:

- Trouble shooting with OS for memory and CPU utiliza

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