Subject Matter Expert

6 months ago

Gurgaon, India NOKIA Full time

**Join us in creating the technology that helps the world act together**

We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive, sustainable, and accessible world.

Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.

**The team you'll be part of**

This position is part of IP Networks Business unit, within Network Infrastructure APAC RBC. This team is responsible for end-to-end solution implementation and Maintenance support of IP/MPLS and Datacenter networking infrastructure.

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

**What you will learn and contribute to**

As part of our team, you will:

- Configure, validate, and deploy network and NMS infrastructure during project roll out of IP equipment
- Brainstorm and discuss with the team about customer requirements and implementation
- Read the LLD and derive the configuration files and MOP
- Lead network migrations together with the TPM
- Be single point of contact for any IP activities during roll out
- Have the skills to install, configure, integrate, test and commission the offered IP products to customer;
- Work independently in troubleshooting and resolving complex projects, issues and challenges encountered;
- Conduct documentation and actual equipment IP configuration walk-through with customer and present key concepts/messages to customers as a SME.
- Configure and Consume NMS/EMS/SDN Controller system for IP Services using its North bound and South bound Interfaces.
- Lead in the preparation of master configuration worksheets and references, train and share knowledge to colleagues.
- Review and endorse technical documents i.e., Method of Procedures, User Acceptance Test
- Create working documents to detail configuration and using script or tools to improve workflow and automation, if possible.
- Willingness to work during night activities

Are you passionate about solving problems?

As part of our team, you will:

- Interprets internal and external business challenges and recommends best practices to improve products, processes and services.
- Solves complex problems based on sophisticated analytical thought and complex judgment.
- Provides expertise and delivers advanced system troubleshooting methods like system level tracing, debug, protocol flow analysis.
- Identifies, reproduces, and characterizes defects and collaborates promptly with Product support teams for fixes.
- Leads and resolves complex situations derived from technical activities such as software upgrade, audit, equipment swap, network expansion, multi vendor issues, acceptance testing, feature testing, tailored technical support, end-to-end performance improvement, etc.
- Interacts with customer for complex cases, providing workarounds, etc.
- Leads the Root Causes Analysis (RCA) analysis and report creation.
- Complies with the requirements as per the emergency process role and ensures quick recovery for issues categorised as critical outages and code red.
- Leads and supports technical activities in early product phases (releases, pilots, trials and early projects).
- Promotes, creates and approves knowledge articles (author, reviewer, approver, coach).
- Provides customer and internal technical training or consultancy.
- Performs system level product competence training and knowledge transfer across teams.
- Reviews technical documentation and specifies features for supportability and maintainability. 15. Works in customer and 3rd party interface (communications, partnering).

**Your skills and experience**

You have:

- 10 to 14 years of experience in IP data networking.
- Bachelor's or master’s degree in Computer Science or Computer Engineering or a relevant technical degree
- 5 or more years’ experience in a role requiring understanding, designing and Implementing IP Routing technologies and networking protocols
- 3 or more years’ experience in designing & implementing Linux Servers / Virtualized Networks in a decent sized Datacenter
- Industry leading certifications like SRA, CCIE, JNCIE, ASRA, RH Openstack would be a plus
- Experience in network design, integration & migration of large networks in premier Operator/ Vendor organisations.
- Strong IP network troubleshooting skills

Required Skills - Technical
- Must be able to work independently on testing and integration of IP and cloud network infrastructure.
- Clear concept and strong technical domain knowledge in routing, switching & cloud.
- Good knowledge and hands-on experience of using IP/MP

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