IT Executive
3 months ago
**Position**: IT Executive
**Location**: SIIDCUL, Haridwar
**Department**: IT Support
**Reports To**: IT Manager/Supervisor
**Overview**:
**Key Responsibilities**:
- **Technical Support**:
- Provide first-level technical support to staff for hardware and software issues.
- Troubleshoot and resolve issues with computers, printers, and other IT equipment.
- **System Maintenance**:
- Assist in the installation, configuration, and maintenance of computer systems and networks.
- Monitor system performance and security, performing regular updates and backups.
- **User Management**:
- Create and manage user accounts, permissions, and access controls.
- **Documentation**:
- Maintain documentation for IT processes, system configurations, and inventory of IT assets.
- Update technical manuals and user guides as necessary.
- **Collaboration**:
- Work closely with the IT Manager to identify and implement improvements in IT infrastructure.
- Assist in coordinating IT projects and upgrades.
- **Helpdesk Operations**:
- Manage helpdesk tickets and ensure timely resolution of IT issues.
- Follow up with users to ensure satisfactory resolution of problems.
**Qualifications**:
- **Education**: Associate degree in Information Technology, Computer Science, or related field preferred; CCNA certifications a plus.
- **Experience**: 1-2 years of experience in IT support or a related role, preferably in a manufacturing environment.
- **Technical Skills**:
- Proficiency in Windows and Linux operating systems.
- Familiarity with networking concepts, hardware, and software troubleshooting.
- Basic knowledge of ERP systems is a plus.
- **Soft Skills**:
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and in a fast-paced environment.
**Working Conditions**:
- May require occasional overtime or weekend work.
- Physical demands may include lifting equipment and standing for extended periods.
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹17,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
Shift:
- Day shift
**Experience**:
- total work: 1 year (required)
Work Location: In person
