Intern - Gnoc

Job Summary:

- Schedule flexibility with ability to work non-standard business hours.
- Understanding of telecom and networking products (MSC, HLR, VLR, PGW, Radius, DEA/STP, VPNs, Routers, Switches etc)
- Understanding of various protocols like SS7,SIGTRAN,RADIUS,DIAMETER.
- Strong understanding of 2G, 3G, 4G, and 5G, nodes.
- Strong troubleshooting skills.
- A keen analytical and structured approach to problem solving.
- A dedication to customer satisfaction.
- Excellent documentation skills.
- Excellent written and verbal communication skills.
- Willingness to learn in a fast-paced environment.
- Proven ability to work independently.
- Strong communication skills.

**Responsibilities**:

- Perform telecom nodes troubleshooting to assure high levels of stability, reliability, and availability of the Managed Connectivity services.
- Diagnose end to end Managed Connectivity related issues.
- Monitor the Semtech Global NOC
- Troubleshoot and diagnose IP network issues and determine appropriate solutions.
- Perform first-tier troubleshooting using tools and utilities to resolve system/network performance and related system/network issues.
- Configure, optimize, and fine-tune monitoring systems.
- Install operating system software, patches, and upgrades.
- As the first line of defense, you will monitor systems and validate alerts using our array of monitoring tools.
- Coordinate and implement network, software and hardware upgrades with the Network Operations and Development teams.
- Work with the Network Operations team and Application Support Engineers to ensure maximum uptime of the system.
- Proactively work to refine documentation of systems/network, troubleshooting guides, policies, and procedures.

Minimum Qualifications:

- Should have a minimum of Bachelors/Masters Degree in Computer Science Engineering, E&C / Electronics Branch

Desired Qualifications
- Should have a minimum of Bachelors/Masters Degree in Computer Science Engineering, E&C / Electronics Branch