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Junior Social Media Executive
2 weeks ago
We liken ourselves as the Concierge of Social Media Intelligence, and pride ourselves on our customer-centric processes. The backbone of our operations is Customer Success Teams that is responsible for converting the extensive insights gathered via collated data into a coherent narrative that helps our customers make better decisions. The infantry line of our Customer Success Teams is formed by Social Media Executives (SMEs). They are the bedrock of Germin8, working alongside team managers and dedicated client-side PoCs to make available the whole gamut of Germin8 services to the client as and when needed.
Right now, we are looking for SMEs/ Jr SMEs, who take on the following tasks:
- Social Media Responses: Respond over clients’ official social-media handles to customer queries and complaints in a time-efficient manner.
- Mentions Tagging: Tag the collated mentions for insightful and easy analytics in a time-efficient manner.
- Tool Management: Keep an eye on the collated data, making tweaks to tool settings for best delivery with evolving circumstances (new campaign launches, crisis events, and so on).
- Reports Generation: Glean insights using the data (mentions and/or responses) collated and tagged and share the same with clients via periodic reports.
- Crisis Management: Help the team in handling crises that may see mentions spike and necessitate nuanced responses.
- Process Improvement: Ideate upon and share views on how the whole process can be made faster and better.
Jr SMEs preferably have
- Educational background in Mass Media/Communications
- Knowledge of digital platforms and/or in the digital space
- Basic knowledge of Word, Excel, and PowerPoint
- Strong verbal and written communication skills
- Rotational Shifts
- 5 days working with rotational week offs.
- Hybrid Working Model
Pay: Up to ₹350,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Application Question(s):
- Can you join us on an immediate basis ?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Social media responses: 1 year (required)
- Microsoft Excel: 1 year (preferred)
**Location**:
- Andheri East, Mumbai, Maharashtra (preferred)
Work Location: In person
Application Deadline: 29/04/2024
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