Customer Relationship Office

3 weeks ago

Nashik District Maharashtra, India Ace Consultants Full time

**We are hiring**

Designation - Customer Relationship Manager: Travel

Location
- Nashik, Maharashtra

Salary
- 20,000 to 30,000 per month

Education
- Diploma/ Any graduate

Eligibility
- only Female

Experience
- Total experience
- 5 years of experience in travel Industry
- Minimum experience
- 2 years proven experience in customer relationship management, preferably in the travel industry.

**Overview**:
As a Customer Relationship Manager (CRM) specializing in travel, you will be responsible for fostering strong relationships between our travel company and its clients. Your primary goal will be to ensure customer satisfaction, retention, and loyalty by providing exceptional service and support throughout their travel experiences. This role requires a combination of interpersonal skills, industry knowledge, and organizational abilities to manage client accounts effectively.

**Key Responsibilities**:

- **Client Relationship Management**:

- Build and maintain strong relationships with clients, understanding their needs, preferences, and travel requirements.
- Serve as the main point of contact for clients, addressing inquiries, concerns, and providing personalized assistance.
- Proactively engage with clients to anticipate their needs, offer recommendations, and provide timely solutions.
- **Customer Support**:

- Provide comprehensive support to clients before, during, and after their travels, including booking assistance, itinerary planning, and resolving any issues that may arise.
- Ensure a seamless travel experience by coordinating with internal departments, suppliers, and partners to fulfill client requests and preferences.
- **Retention and Loyalty**:

- Implement strategies to enhance customer satisfaction, loyalty, and retention.
- Identify opportunities to upsell or cross-sell additional services, upgrades, or travel packages to existing clients.
- Monitor client feedback and satisfaction levels, taking proactive measures to address concerns and improve service quality.
- **Communication and Coordination**:

- Collaborate with other teams such as sales, marketing, and operations to ensure a coordinated approach to client management and service delivery.
- **Data Management and Analysis**:

- Maintain accurate records of client interactions, preferences, and feedback using CRM software or other database systems.
- Analyze client data and performance metrics to identify trends, opportunities, and areas for improvement in service delivery and client satisfaction.

**Qualifications and Skills**:

- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Excellent problem-solving abilities and a proactive approach to addressing client needs and concerns.
- Knowledge of travel booking systems, destinations, and industry trends.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to adapt to changing priorities and client requirements.
- A passion for travel and a commitment to delivering exceptional customer service.
- Languages
- English, Hindi, Marathi

Pay: ₹20,000.00 - ₹80,000.00 per month

Schedule:

- Day shift

Work Location: In person

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