Urgent Hiring for

3 weeks ago

Malad Mumbai Maharashtra, India Outsourcing hemocean Full time

Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, LinkedIn, Twitter and reviews on Play / Appstore etc.
Connect with the customers through Call / E-Mail / Social platforms to provide the best possible resolution.
Understand the customer grievances and provide appropriate resolution.

Liaising with different verticals to get the end resolution for the customer.

Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.

Take a customer-focused approach to handle complaints and escalations.

Strong follow-up required on all the assigned cases to provide resolution within the framed timelines.
Ensure that all written communication is carried out as per the customer care procedures
Requirements:

- Minimum 6 months of experience in handling escalations, Customer Support.
Customer Centric approach
Excellent written & verbal communication skills
Ready to work for 6 days a week on rotational week off and rotational shift

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

- Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Minimum 6 months of experience in handling escalations, Customer Support.

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 +9107617358770

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