Sales Executive

2 weeks ago


Mumbai, India Radisson Mumbai Andheri MIDC- Sales Full time

**CONSTITUENTS**
- Guests
- Employees
- Hotel Owners
- Brand Management Team
- Vendors
- Meeting planners, corporate customers

**INDICATORS OF SUCCESS**
- Achievement of customer satisfaction goals
- Achievement of financial goals (GOP, Sales Revenue)
- Achievement of individual sales goals

**AREAS OF RESPONSIBILITY**

Participates in the development of the Hotel’s sales and marketing strategies
- Develops and implements strategies for achieving individual sales goals
- Participates in presentations, trade shows and entertainment as required.

Achieve individual and team goals within assigned market segment
- Develops data and recommends programs to meet client needs
- Prepares proposals with the Director of Sales and Marketing that are geared to maximise profit while satisfying client needs
- Solicits files on a timely basis to confirm business
- Uses outside sales calls to solicit existing and new clients
- Contacts in-house customers to foster additional business, repeat bookings or referrals to other Brand Hotels
- Reviews individual goals on a quarterly basis; recommends and takes appropriate actions to achieve objectives in key result areas

Maintains proper flow of information within the Hotel by reviewing sales work files of assigned accounts
- Communicates client requests to all departments in an effective and timely manner
- Ensures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with Front Office
- Assists in the completion of monthly booking report
- Prepares reports as necessary to improve management decision making and critical evaluation of work activities

Creates 100% guest satisfaction by providing the Yes I Can experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures:

- Attends work on time and as scheduled.
- Follows hotel grooming and hygiene standards.
- Minimise safety hazards by following all safety rules and procedures.
- Refrain from personal conversations with other employees at the main entrance.
- Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
- At all time projects a favourable image of Brand to the public.

**REQUIREMENTS**
- Minimum one-year hotel sales experience
- Local market knowledge preferred
- High school diploma required, bachelor’s degree preferred
- Experience managing to brand standards
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
- Proficient computer skills including Microsoft Office suite
- Strong verbal and written communication skills

INDHOTEL


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