Telecaller - Female

1 week ago

Ulubari Guwahati Assam, India Excelkart Private Limited Full time

**About the Role**: As a Telecaller you will be an essential part of our customer engagement team. Your role is not just about making calls; it's about creating meaningful connections, understanding customer needs, and representing our brand with enthusiasm and professionalism. If you thrive in a fast-paced environment and have a passion for delivering outstanding service, we want you on our team

**Key Responsibilities**:

- **Outbound Calls**: Engage with potential customers through outbound calls to introduce our products/services, build relationships, and generate interest.
- **Customer Support**: Provide excellent customer support by addressing inquiries, resolving issues, and offering information about our offerings.
- **Lead Qualification**: Identify and qualify leads, ensuring a steady flow of potential customers for the sales team.
- **Follow-up**: Conduct follow-up calls to nurture leads, address concerns, and guide customers through the decision-making process.
- **CRM Management**: Maintain accurate and up-to-date records of customer interactions in our CRM system.
- **Achieve Targets**: Meet or exceed daily/weekly/monthly targets for call volume, lead generation, and customer engagement.

**Qualifications**:

- **Communication Skills**: Excellent verbal communication skills with a friendly and approachable demeanor.
- **Customer-Centric Approach**: A passion for delivering exceptional customer service and building positive relationships.
- **Adaptability**: Ability to thrive in a dynamic environment and quickly adapt to changing priorities.
- **Resilience**: Resilient attitude, able to handle rejection and turn challenges into opportunities.
- **Team Player**: Collaborative mindset with the ability to work effectively within a team.

**How to Apply**: If you are a motivated and enthusiastic individual with excellent communication skills, we would love to hear from you. To apply, please submit your resume and a cover letter detailing your relevant experience.

Join us and be a part of a vibrant team. Let's achieve success together

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- Assamese (required)
- Hindi (preferred)

Work Location: In person

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