Aix Admin

4 weeks ago

Mumbai, India IBM Full time

**Introduction**
As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.

**Your Role and Responsibilities**
System Administrators are the gatekeepers to the many systems that run our company and our clients. As a System Admin with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource: data.

**Responsibilities**:

- This role is an individual contributor responsible for on-site installation, maintenance and repair of IBM logo hardware, software and operating systems.
- Primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client.
- Advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation.
- Perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM systems and products.
- Accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s).
- When critical situations occur, will be the IBM technical interface to clients and manage the situation until the problem is fixed.
- Needs to have a thorough understanding of, and are able to articulate, IBM's technical support strategy.
- Experience on cloud, OSS, Redhat Linux will be preferred

**Required Technical and Professional Expertise**
- Min 1-2 years of experience with experience in the following areas:

- Knowledge of risk-based systems running on UNIX / LINUX platforms.
- Expertise of OS Clustering, Partitioning and virtualisation.
- Hands on experience for managing day-to-day AIX Operating System installation, migration and break-fix support.
- Knowledge of SAN S/W & Storage Administration and integration with Operating Systems.
- Knowledge of HACMP clustering, VIOS implementation.
- System P Hardware installation and Break fix supports.

**Preferred Technical and Professional Expertise**
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications

**About Business Unit**

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qua

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