Customer Care Executive
3 weeks ago
**Customer Care Executive (CCE) Job Description**:
**(Indoor marketing).**
**2. Achieve the monthly target of KYC (New Customer Acquisition)**
**3. Ability to understand needs & interests of the customers and cater to the same into business.**
**4. To guide & provide the customers with all the required information about Gold Purchase, Gold**
**sales & Monthly Investment scheme (MGIP)**
**5. Should be able to solve the queries of the customers as well as handling the customers in a**
**cooperative & efficient way.**
**6. Provide after sales service to existing customers and obtain references from them to increase**
**customer base**
**7. Should be able to acquire new customers through reference, Tele Calling, New Data arranging,**
**Marketing Executives Data calling etc.**
**8. Verify customers KYC Documents & complete online registration.**
**9. Should be able to handle walk-in customers and registering all the walking customers’ details in**
**register as well as Software.**
**10. Updating appointment calendars and schedule appointments/ meetings.**
**11. Sorting daily deliveries/ mail/ couriers on the basis of priorities.**
**12. Assisting the Head Office HR team, Admin team, Accounts team in different aspects.**
**13. Maintaining administration and operation records.**
**14. Call customer as per CRM lead**
**15. Generate leads by cold and reference calling.**
**16. Ensure proper customer relation for Gold selling and Buying customers as well calling for**
**installment amount for MGIP & reference.**
**17. Handle front desk activity & maintain data on CRM.**
**18. Adhere standard operations procedure of organization**
Corporate Office: HNS Gold Private Limited,1161/1, 2nd Floor, Jinan Towers ,24th Cross, 24th Main, Garden
Layout ,HSR Layout, Bengaluru
**Salary**: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Life insurance
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
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