Sales Executive

6 months ago


Sola Ahmedabad Gujarat, India Savitara Infotel Full time

Job Title: Customer Service Executive (Travel Packages)

Location: Ahmedabad

Mode: Night Shift (7:30pm to 4:30am)

**Job Description**:
As a Customer Service Executive for Travel Packages, you will be responsible for delivering outstanding customer service and assisting clients throughout their travel journey. You will handle inquiries, resolve issues, and ensure a seamless experience for our customers.

**Responsibilities**:

- Provide accurate information about destinations, itineraries, pricing, and additional services.
- Assist customers in booking travel packages, flights, accommodations, and other travel-related services.
- Handle customer complaints, troubleshoot issues, and escalate complex problems to the appropriate department for resolution.
- Build and maintain positive relationships with customers to ensure customer satisfaction and loyalty.
- Collaborate with other departments such as sales, operations, and marketing to optimise customer experience and service delivery.
- Keep detailed records of customer interactions, transactions, inquiries, and feedback.

**Requirements**:

- Proven experience in customer service or a related role, preferably in the travel industry.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to handle stressful situations calmly and effectively.
- Knowledge of travel booking systems and software (e.g., GDS platforms) is a plus.
- Ability to work well in a team environment and collaborate with colleagues from different departments.
- Flexibility to work in shifts and weekends, as required.

Pay: ₹9,127.61 - ₹15,983.10 per month

Day range:

- Monday to Friday

Shift:

- Night shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Business development: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person


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