Digital Librarian

Job ID- 365349BR- Feb 22, 2023- India**Job Description**:
250+, that’s the number of associates across Dublin, Hyderabad, East Hanover and Mexico who work together to provide digital and creative support for our customers, enhancing awareness and engagement between HCPs(Health Care Providers) and Novartis brands worldwide.
- Your responsibilities include but not are limited to:
- Ability to provide E2E user support from on boarding to off boarding, i.e. rights and access granting, training assignment, resolution and triaging of user issues.
- Categorize, analyze and index all content and information resources, as per the defined taxonomy.
- Ensure metadata integrity, file format validation, file format conversion, content migration, categorization and tagging.
- Conduct final audit in the workflow before assets are made available for distribution. Support brand-specific portals with configuration.
- Filter, locate, analyze and generate insights on relevant content for the user. Evaluate digital assets for archiving, archive content and maintain quality control of archiving operations. Understand customer requirements and manage expectations throughout delivery.
- Follow policies & strategy for DAM team, which are quality focused while increasing CSAT scores and driving innovation.

**Diversity & Inclusion / EEO**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum Requirements**:

- Your responsibilities include but not are limited to:
- Ability to provide E2E user support from on boarding to off boarding, i.e. rights and access granting, training assignment, resolution and triaging of user issues.
- Categorize, analyze and index all content and information resources, as per the defined taxonomy.
- Ensure metadata integrity, file format validation, file format conversion, content migration, categorization and tagging.
- Conduct final audit in the workflow before assets are made available for distribution. Support brand-specific portals with configuration.
- Filter, locate, analyze and generate insights on relevant content for the user. Evaluate digital assets for archiving, archive content and maintain quality control of archiving operations. Understand customer requirements and manage expectations throughout delivery.
- Follow policies & strategy for DAM team, which are quality focused while increasing CSAT scores and driving innovation.

What You’ll bring to the role:

- Essential:
- At least 3-5 years’ experience working in Digital Libraries/Digital Asset Management, preferably with APRIMO.

Desirable requirements:
- Proficient understanding of broader content management goals and implementing solutions to achieve them.
- Excellent communication and interpersonal skills.

Why Novartis?
- 766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s li
- We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
- We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying
- Imagine what you could do here at Novartis
- Commitment to Diversity & Inclusion:

- Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.
- Accessibility and accommodation-
Division
- CTS

Business Unit
- CONEXTS

Location
- India

Site
- Hyderabad, AP

Company / Legal Entity
- Nov Hltcr Shared Services Ind

Functional Area
- Marketing

Job Type
- Full Time

Employment Type
- Regular

Shift Work
- No