![Accrete Globus Technology](https://media.trabajo.org/img/noimg.jpg)
Customer Service Assistant
2 months ago
**COMPANY PROFILE**
Accrete Globus Technology is an India based SAAS-product company that is involved in the Development and Marketing of 6Orbit - A Cloud-based process automation tool. The company operates in the Indian domestic market and offers an alternative to traditional ERP tools.
Company URL:
Our Product : 6Orbit ()
**Location**:
Bangalore
- 3
1.Handle escalation calls from L1 team and addressing the issues of the customers in a time
bound manner.
2. Proper follow up for new module training and enhanced technical troubleshooting on the customer’s system.
3. Need to travel to client location for 30% of the time to help gather new points and solve
existing repeated issues
4. Need to have a solid understanding of ERP systems and good knowledge of accounting
software.
5. Should be able to handle unassigned escalations and resolve them within the given time
frame
6. Would need to meet newly on boarded clients and welcome them on board and handle their new training requirements once the clients have gone live on the system.
**Requirements**:
1. Need to have at least 3 - 5 years of experience in an ERP based environment with more
emphasis on accounting and technical service.
2. Experience in ERP systems, knowledge of taxes, TCS ,TDS, GSTR reports, accounting terms is essential
3. Should have excellent communication and written skills in English and Hindi along with any of the following regional languages as well - Tamil / Telugu / Kannada / Malayalam / Marathi
4. Need to be able to be available on calls for longer bouts in a day and needs to work 6 days a week
5. Should have a go-setter attitude and should have a bold presentation personality
6. Good analytical and reasoning skills
7. Must posses a two wheeler and have a valid driving license (for travel within the city)
**Salary**: ₹300,000.00 - ₹500,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Provident Fund
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 9538811198
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