Voyage Claims Advisor

3 months ago

Chennai Tamil Nadu, India Shell Full time

**Position description - Purpose**

Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals natural gas, electrical power and CO2. Trading offices are located in the US, Canada, UK, Singapore, The Netherlands, Japan, Barbados, Dubai and Russia, with many other downstream entities situated across the globe.

We are interested in attracting people to our business who share our core working values of honesty, integrity and respect for others. We also want those who can build on our business vision, are prepared to accept accountability and can achieve great results through teamwork and while adapting to a changing business environment.

**Position description - Accountabilities**
- Investigate the events of a voyage, deviations from the initial agreement and check what was contractually agreed around the events
- Prepare and negotiate claims with customers to maximize income for Shell while reducing cost paid by Shell
- Strong negotiation skills towards third parties to guarantee settlement of claims in agreed timeline according to internal policy.
- Ensure all claim activities are correctly reflected in financial and trading systems
- Work with peers in Chennai & Dubai to create inter-operability and support best practices and share knowledge
- Collaborate with other SBO’s teams to support migration and share key learnings.
- Use a continuous improve mind-set to support process improvements
- Follow internal procedures to receive approval for payments and escalate to Team lead when needed in a timely manner
- Take responsibility for safety, compliance and audit readiness
- Support and work with internal customers, like Commercial OPS, Contracts, Trading & Supply, manufacturing teams to increase operational excellence, identify profit leakage and implement remedies
- Periodically review most common root causes of demurrage with internal customers and advise how to reduce such costs
- Proactively advise all Shell stakeholders on improvements creating end to end value for Shell

**Experience and Qualifications Required**
- The ability to read and interpret legal language
- Evidence of great analytical and problem solving skills
- Excellent communication skills and able to build solid working relationships with internal and external customers.
- Motivated, results driven and ability to work under pressure
- Experience in on the job training
- Ability to lead in communications, build bridges between departments, confrontation/problem handling.
- Experience in the industry and knowledge of demurrage is an advantage

**Personal Leadership Attributes**

**Authenticity**
- Act with personal integrity and transparency
- Curious, eager to learn and express own view with humility

**Growth**
- Embrace and adapt to change
- Mindful of impact of own behaviour on Shell’s reputation

**Collaboration**
- Establish strong working relationships with individual stakeholders
- Listen to understand customer needs and perspectives

**Performance**
- Work for the good of the team, support other team members to deliver
- Understand how Shell generates value and makes money

**Job Competency Profile**
- Analyses and Solves Problems - **Skill**:

- Attention to Detail - **Mastery**:

- Commercial agility - **Skill**:

- Communicates and Persuades - **Skill**:

- Team Working - **Skill**:

- Value Chain Management and E2E Profitability - **Knowledge**:

- Compliance Control and Risk Management - **Knowledge**:

- Supply Chain Contracts and Negotiation - **Knowledge**:

- Supply Chain Customer Service - **Knowledge**:

- Trading Operation and Documentations - **Knowledge**

**Shift timings : 0700 - 1600 hours IST

  • Voyage Claims Advisor

    2 months ago

    Chennai, Tamil Nadu, India Shell Full time

    Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals natural gas, electrical power and CO2. Trading offices are located in the US, Canada, UK, Singapore, The Netherlands, Japan, Barbados, Dubai and Russia, with many other downstream entities situated across the globe. We are interested in attracting people to our...

  • Insurance Advisor

    2 months ago

    Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    An insurance advisor in an agency channel role typically has the following responsibilities: - **Provide insurance advice**: Help clients find the best insurance policies for their needs - **Analyze policy details**: Process policy adjustments and renewals - **Help with claims**: Assist clients with insurance claims and ensure they are satisfied with their...

  • Field Sales Representative

    7 months ago

    Chennai, Tamil Nadu, India Multicareers Full time

    **Job Responsibilities - Field Sales Manager** - Leaders - Advisers/Agents are appointed to generate business by selling health products. - Recruit, train leaders and advisors and generate business through them in the assigned region. - Responsible for licensing & tracking activation of the same regularly. - Interdepartmental Coordination with other...

  • Configuration Analysis Advisor

    9 months ago

    Chennai, Tamil Nadu, India NTT DATA Full time

    Configuring client System for Pricing (Provider Contract) as per the requirement and according to defined business rules of new claims processing platform. - Evaluation of Configuration Requirement and Formulation of Configuration Approach and Effectively include advanced configuration and additional functionality based on best practices - Based on the...

  • Service Advisor

    7 months ago

    Guindy, Chennai, Tamil Nadu, India Screwbet services pvt ltd Full time

    Customer care Vehicle received Estimate Conversation to Bodyshop Insurance claim Survey handling Report generated **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Commission pay **Experience**: - total work: 1 year...

  • Mediacl Coding Associate

    7 months ago

    Chennai, Tamil Nadu, India Medical Health care Billing Full time

    Must have Exp in Medical coding like Out patient / Impateint & Denial - Any certification related with medical billing is mandatory **Specialties** Revenue Cycle Management, Business Intelligence, Revenue Recovery, Managed Care Improvement, Physician Advisor Services, Contract Management, Payment Variance Recovery, Patient Accounting, Patient Access,...

  • Body Shop Advisor

    1 month ago

    Chennai, Tamil Nadu, India SBS HR Full time

    **WHATSAPP: 8825687158** **Key Responsibilities**: **Customer Interaction & Service**: - Greet customers in a professional and friendly manner, providing exceptional customer service throughout the repair process. - Assess vehicle damage and discuss repair options with customers, providing clear and accurate estimates. - Explain repair timelines, costs,...

  • Front Office Executive

    7 months ago

    Pappanaickenpalayam, Coimbatore, Tamil Nadu, India Chandra Hyundai Full time

    Provide excellent customer support ensuring optimal customer satisfaction which ensures customer retention and enhances the brand image of Chandra. Ensure adherence to Standard Operating Procedures (SOP) at all levels and assist customers without deviating from the protocols of SOP. To be responsible for greeting the customer and managing the entire...

  • Warranty Systems Support

    4 weeks ago

    Chennai, Tamil Nadu, India Ford Motor Company Full time

    The IMG TAC Advisor/Warranty Adjudicator role is crucial in reviewing and promptly responding to dealership technical queries to minimize vehicle downtime. This position involves providing valuable data to the SEO, downstream, and Technical Training teams regarding product and process-related field concerns, thereby enhancing service quality....

  • Health Insurance

    2 weeks ago

    Chennai, India Ascendz HR Solutions Full time

    Roles & Responsibility 1. Develop a plan to drive the Branch objectives within a location 2. Accountable for delivering the short - and long-term sales and profit results of the market through recruitment of APs, development of APs, activation of APs and improved processes 3. Display leadership, provide coaching and help in planning for their respective...

  • Location Managing Partner

    2 weeks ago

    Chennai, India Ascendz HR Solutions Full time

    End-to-end ownership for Managing Partner& Agent Partner performance - Own the budgets for the location - Maintain a self-goal sheet to lead by example and have an adequate Span of Control - Network continuously to get good APs from Market - Ensure APs and health agent’s income in location exceed benchmarks - Coach MPs and APs on management/sales skills...

  • Dgm Accounts

    7 months ago

    Coimbatore, Tamil Nadu, India JewelsHire Full time

    **Key Roles and Responsibilities**: - The role requires to handle complete accounting, taxation, Payments, and accounts receivables for the organisation with a large team size of close to 60 people. - Managing and leading the entire accounting team, assigning tasks, and providing guidance & mentorship and to ensure accuracy and efficiency in accounting...

  • P&o Advisor

    20 hours ago

    Chennai, India Wood Plc Full time

    Overview / Responsibilities: Wood is currently recruiting for a HR Executive - HR Operations with extensive experience in the oil and gas petrochemical industry. Ensure all tasks related to new joiner / conversion / transfer onboarding formalities including but not limited to: - Ensure induction packs and e-welcome kits are up to date and sent to new...

  • EXL Health | Strategy Consultant

    4 days ago

    tamil nadu, India EXL Health Full time

    About the Role:We are seeking an experienced and forward-thinking Strategic Consultant to drive healthcare-focused growth, transformation, and account strategy initiatives. This role will involve executing complex business transformations, identifying opportunities for growth, and supporting strategic M&A decisions within the healthcare sector. The ideal...

  • EXL Health | Strategy Consultant

    11 hours ago

    tamil nadu, India EXL Health Full time

    About the Role:We are seeking an experienced and forward-thinking Strategic Consultant to drive healthcare-focused growth, transformation, and account strategy initiatives. This role will involve executing complex business transformations, identifying opportunities for growth, and supporting strategic M&A decisions within the healthcare sector. The ideal...

  • Strategy Consultant

    12 hours ago

    Chennai, India EXL Health Full time

    About the Role:We are seeking an experienced and forward-thinking Strategic Consultant to drive healthcare-focused growth, transformation, and account strategy initiatives. This role will involve executing complex business transformations, identifying opportunities for growth, and supporting strategic M&A decisions within the healthcare sector. The ideal...

  • Strategy Consultant

    5 days ago

    Chennai, India EXL Health Full time

    About the Role:We are seeking an experienced and forward-thinking Strategic Consultant to drive healthcare-focused growth, transformation, and account strategy initiatives. This role will involve executing complex business transformations, identifying opportunities for growth, and supporting strategic M&A decisions within the healthcare sector. The ideal...

  • Strategy Consultant

    4 days ago

    Chennai, India EXL Health Full time

    About the Role: We are seeking an experienced and forward-thinking Strategic Consultant to drive healthcare-focused growth, transformation, and account strategy initiatives. This role will involve executing complex business transformations, identifying opportunities for growth, and supporting strategic M&A decisions within the healthcare sector. The ideal...

  • EXL Health | Strategy Consultant

    4 days ago

    chennai, India EXL Health Full time

    About the Role: We are seeking an experienced and forward-thinking Strategic Consultant to drive healthcare-focused growth, transformation, and account strategy initiatives. This role will involve executing complex business transformations, identifying opportunities for growth, and supporting strategic M&A decisions within the healthcare sector. The ideal...

  • EXL Health | Strategy Consultant

    5 days ago

    chennai, India EXL Health Full time

    About the Role:We are seeking an experienced and forward-thinking Strategic Consultant to drive healthcare-focused growth, transformation, and account strategy initiatives. This role will involve executing complex business transformations, identifying opportunities for growth, and supporting strategic M&A decisions within the healthcare sector. The ideal...