Customer Care Executive
20 hours ago
Please find below the job details
- **Educational Qualification
- Graduation Completed** (not pursuing/dropout/12th)
Designation: AssociateDivision: E-commerceRole: Seller Support Executive
**Experience: At least 6 months - 1 year in e-commerce seller support/voice process/outbound process (Excellent Spoken English/Hindi Skills) [VOICE]**
Job Responsibilities
- Responsible for end-to-end Seller Account Management.
Ability to manage allocated sellers to meet the set goals.Drive GMV, Listings, Promotions, Inventory, and Geographic expansion.
Seller Escalation Management understands and solves seller problems.
Re-activating inactive sellers.Guiding sellers on listing best practices.Educating sellers on clients' product/process/policy know-how.
Combine business and data insights to help sellers scale their businesses.
Plan and drive key business initiatives across sellers to enhance seller health.
Create joint business plans with Top Sellers to get nonlinear business growth.
**Location
- WORK FROM OFFICE (Kolkata) SECTOR V, COLLEGE MORE**
**Days
- 6 days (Sunday off)**
**Shift
- General 9 hours (10am-7pm)**
Employment
- 12 months contractual (no bond, performance basis)Salary
- 13,000 In hand (As per last drawn salary)
**TELEPHONIC INTERVIEW IS AVAILABLE**
Pay: ₹11,500.00 - ₹13,000.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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