Associate Iii

Role Proficiency:
Perform tasks supporting one or more verticals / functions and provide high quality administrative assistance. Identify discuss and initiate new processes in consultation with team leads. Provides Executive assistance to CXO

Outcomes:

- Part of a team and an individual contributor to Corporate Services works under supervision.
- Gather and analyse information and recommend solutions
- Reporting and MIS
- Recognize and maintain confidential information
- May have to travel to other centres as and when required for work
- Perform any other duties or tasks consistent with the level and position and as directed by the manager

Measures of Outcomes:

- Quality of assistance and service provided
- Accuracy and speed of execution
- Coordination and effective communication
- Accuracy of reporting and MIS
- Efficiency in execution of tasks
- Interpersonal Skills
- Positive Attitude
- Maintain Confidentiality

Outputs Expected:
Administrative Tasks:

- Provide business support to one or more vertical/functions or provide professional and confidential administrative assistance to the Leadership.
- Coordinate with different teams and support Account/function/leadership in process changes or new process/policy roll out
- Collect and analyse information on specific business problems and as directed by the manager
- Prepare and Publish MIS reports
- Perform any other duties or tasks consistent with the level and position and as directed by the manager.
- The incumbent has no supervisory responsibilities
- Must be able to travel to other centres if required on official duties

Executive Assistance:

- Coordinate / manage business travel
conference / meeting bookings and accommodation for the Leadership
- Compile itineraries for corporate travel
including the preparation of agenda’s / briefing documents and background research required for meetings and appointments

Skill Examples:

- Ability to quickly learn aspects of organization policies and processes
- Orientation towards team success and cooperation
- Orientation towards achievement of team and organizational goals
- Negotiation Skills
- Ability to adapt to different environments and situations as the need arises.
- Excellent Communication Skills
- Analytical mindset
- Execution focus
- Team Collaboration skills

Knowledge Examples:

- Familiar in Microsoft Office Suite especially MS Excel PowerPoint and Word

Additional Comments: