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Gym Experience Coordinator

2 months ago

Kharadi Pune Maharashtra, India Cobra Thai (a Combat 360 Gym LLP) Full time

We are looking for a friendly, energetic, and highly-organized individual to join our team as a Gym Front Desk Staff member (Gym Experience Coordinator). This role involves a variety of tasks, including greeting members, answering phones, managing member accounts, and maintaining a clean and organized gym.

**This position is for the morning shift**:
Mon-Sat - 07:00 - 11:00

**Responsibilities**:

- Greet members and guests upon arrival and assist them as necessary.
- Manage member check-ins and monitor gym access.
- Answer phone calls, respond to inquiries, and direct calls to appropriate staff.
- Track leads using Microsoft excel
- Assist in membership sign-ups, cancellations, and updating member account information.
- Provide information about gym classes, services, and policies.
- Handle cash transactions and process payments for services, classes, and memberships.
- Keep the front desk area clean, organized, and stocked with necessary supplies.
- Assist with gym tours for potential members and guests.
- Resolve member issues in a professional and timely manner.
- Perform other administrative tasks as assigned by management.
- Daily Reporting.

**Requirements**:

- High school diploma or equivalent.
- Previous customer service or front desk experience is a plus.
- Strong communication and interpersonal skills - English, Marathi (desirable) & Hindi
- Ability to handle multiple tasks and prioritize effectively.
- Knowledge of basic gym operations and fitness services is desirable
- Passion for Combat Sports / Martial Arts desirable

**Job Type**: Part-time

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Expected hours: 27 per week

**Benefits**:

- Paid time off
- Provident Fund

Schedule:

- Morning shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kharadi, Pune, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

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