Customer Care Representative
2 weeks ago
Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
- Assist customers as needed with setting up associated with a product or service
- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
- Handling inbound calls from client on product related to functional and technical query.
- Provide Online/Onsite support to customers
- Requirement Analysis
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- total work: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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