International Voice Process Associate

2 weeks ago

Bommanahalli Bengaluru Karnataka, India Simpel Techlabs Pvt. Ltd. Full time

**"CANDIDATES CAN ONLY APPLY IF THEY HAVE FLUENT ENGLISH COMMUNICATION"**

**INTERNATIONAL VOICE PROCESS**:
**US SHIFT**:
**Essential Duties and Responsibilities**:

- Conduct telemedicine consultations with patients over the phone in a professional and empathetic manner.
- Listen attentively to patients' concerns, symptoms, and medical history, and accurately document relevant information.
- Facilitate communication between patients and healthcare providers, conveying information accurately and clearly.
- Provide guidance and support to patients on telemedicine procedures, appointment scheduling, and technical troubleshooting.
- Coordinate appointments and manage scheduling for telemedicine consultations, ensuring timely access to healthcare services.
- Maintain confidentiality and adhere to privacy regulations when handling patient information.
- Collaborate with healthcare professionals to ensure effective coordination of care and follow-up.
- Stay updated on telemedicine protocols, procedures, and best practices.

Monitor patient satisfaction and feedback, addressing any concerns or issues raised promptly and professionally

**Education and/or Work Experience Requirements**:

- Proven experience in a customer service or patient support role, preferably in a healthcare setting.
- Exceptional English proficiency, both verbal and written, with clear pronunciation and effective communication skills.
- Strong active listening skills and the ability to empathize with patients' needs and concerns.
- Proficiency in using phone systems and telecommunication software.
- Excellent organizational and time management skills, with the ability to multitask and prioritize tasks effectively.
- Knowledge of medical terminology and basic understanding of healthcare practices and procedures preferred.
- Ability to maintain confidentiality and adhere to strict ethical standards.
- Flexibility to work in a fast-paced environment and adapt to changing priorities and patient needs.
- Commitment to providing high-quality patient care and improving healthcare accessibility through telemedicine.

**Benefits**:

- Incentives provided if targets are met

**HR Information**:
**Madhu Madhiyalagan**

**6362239030**

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Monday to Friday
- UK shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- International voice process: 1 year (preferred)

Work Location: In person

Application Deadline: 31/05/2024

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Night shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 6362235483
Expected Start Date: 20/05/2024

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