IT Admin

4 months ago

Delhi, India Level AI Full time

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets.

Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

**Role Overview**:As an IT Administrator, you will be responsible for troubleshooting and resolving various technical issues related to Mac configurations, OKTA, ZSCALER, Python scripts, network connectivity, and IT help desk functions. You will play a crucial role in maintaining operational efficiency and ensuring that employees can work without interruptions.

**Key Responsibilities**:

- Manage and troubleshoot OKTA, ZSCALER related issues, including Single Sign-On (SSO) and Multi-Factor Authentication (MFA) problems including network security and access problems.
- Diagnose and resolve network connectivity issues, including troubleshooting local and remote network problems.
- Handle day-to-day IT help desk requests, including user account management, password resets, and general technical support.
- Utilize and manage basic IT tools and software required for troubleshooting and support.
- Utilize Jira for tracking and managing support tickets and tasks.

**Qualifications**:

- ** Experience**: Proven experience in IT support or a similar role, with hands-on experience in Mac configuration, OKTA, ZSCALER, Python, and network troubleshooting.
- ** Education**: Relevant technical certification with Bachelors/Master degree is a plus.

**Required Skills**:

- Proficiency in Mac OS and its configuration.
- Knowledge of OKTA for identity management and MFA.
- Familiarity with ZSCALER for network security and access control.
- Basic understanding of Python scripting.
- Strong network troubleshooting skills.
- Excellent communication and problem-solving skills.
- Hands-on experience with basic IT tools and software.
- Familiarity with Jira for task and ticket management.

**What We Offer**:
Competitive salary and benefits package

Opportunities for professional growth and development

Collaborative and dynamic work environment

Access to cutting-edge technologies and tools

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