Product Care Executive- Technician

2 months ago


Chennai Tamil Nadu, India LogFix SCM Solutions Pvt Ltd Full time

Experience Level: 1-4 yearsin Data Monitoring / Refrigeration & Airconditioning.

**Education**:

- Diploma in Refrigeration &Airconditioning / Mechanical / Electronics & Communication.
- B.E. Mechanical / Electronics & Communication.

Skill Summary:
1. Refrigeration/HVAC product knowledge is a must.

2. Understanding of Refrigeration/HVAC productlines and services.

3. Basic electrical and electronic knowledge to understand user interface/HMI of PLC.

4. Basic skills in research and data collection processes.

5. Knowledge of data analysis and statistics for correlation, outlier analysis, and interpretation

of statistical results.

6. Attention to detail, accuracy in reports, and fast typing speed.

7. Good knowledge of Microsoft Office (VLOOKUP, Pivottable, PPT).

9. Organizational skills and the capacity to prioritize tasks effectively within varying work hours.

10. Adherence to a rotational schedule for working in both US and Indian timings.

11. Maintain open communication with team members and stakeholders located in different

regions.

**Job Description**:
As a Refrigeration and HVAC Data Monitoring Specialist, you will be responsible forremote monitoring

of refrigeration data in commercial buildings. Your primary duties will include:
1. Remote monitoring of refrigeration data in commercial buildings.

2. Listing down alarms and variations observed during the monitoring process.

3. Analysing issues in the refrigeration process cycle and suggesting solutions to key project

stakeholders.

4. Generating tickets for variationsin refrigeration product performance cycle.

5. Analysing refrigeration trend data in software tools and providing possible solutions via

6. Providing backend supportto onsite personnel during installation processes.

7. Participation in meetings, conference calls, and collaboration sessions across different time

zones.

8. Documenting historical data observed during the refrigeration performance cycle.

**Location**:

- Permanentfull-time role based at Chennai office Monday - Friday

**Job Types**: Full-time, Permanent

**Salary**: ₹250,000.00 - ₹300,000.00 per year

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Shift allowance
- Yearly bonus

**Experience**:

- HVAC: 1 year (required)
- Refrigeration: 2 years (required)

Ability to Commute:

- Chennai, Tamil Nadu (required)

Ability to Relocate:

- Chennai, Tamil Nadu: Relocate before starting work (required)

Work Location: In person


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