Reservation Executive

1 week ago


Shiliguri, India ROYAL SAROVAR PORTICO Full time

**Duties and Responsibilities**

Must have knowledge of IDS software

**NUTS AND BOLTS OF THE JOB**:

- Report to the Reservations Team
- Be responsible for managing Reservation enquiries for both Groups and Individual travelers
- Ensure all sales enquiries from groups and individual customers are handled promptly in line with service level agreements
- Assist with the management of allocations, free sale and overbooking for the Organisation.
- Undertake all daily reservations checks to verify bookings, take payments, check deposits and validate prepayments
- Follow up on no-shows and cancellations to ensure all charges are collected and bed availability is updated
- Build long term, commercially beneficial relationships with your customers
- Make sure you remain up to date with all local, national and international trends
- Assist the Reservations Manager and/or Sales Manager with ad hoc projects as required
- Be part of the guest journey to ensure that we create a truly unique Sarovar experience.

**ABSTRACT**

We need an experienced and knowledgeable Reservations Executive to join our Central team based in Siliguri. As an experienced Reservations Executive, you will be confident in dealing with people, experienced in handling multiple reservation channels and third-party channels; and possess a warm friendly personality.

**Salary**: ₹10,800.00 - ₹13,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- Hotel exposure: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

**Speak with the employer**
+91 9593877714



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