Guest Relations Executive

2 weeks ago

Madikeri, India GoStops Full time

**GRE/SR.GRE**

**WHO WE ARE**

Established in 2014, GoStops is India's fastest-growing backpacker hostel brand. We presently have a geographic presence in more than 30 destinations & our mission is to offer Gen. Z consumers fantastic social stays at reasonable prices & create a brand with which they can associate.

**HOW ARE WE UNIQUE**
- Since inception, we have catered to more than 5 lakh guests.
- Grew 6x in terms of the number of beds during the pandemic years despite a sharp decline in the industry.
- Raised $2 Mn in two funding rounds during the pandemic.
- Highest number of beds available.

**TEAM BACKGROUND**

You will be joining the Operations team at goStops with a specific focus on day-to-day operations. You will improve the hostel’s quality by delivering exceptional guest service.

**JOB ROLE**

As a Guest Relation Executive, you will help the organization to achieve its goals by smoothening day-to-day operations through great communication & team coordination.

**RESPONSIBILITIES**
- Greeting and assisting visitors in a professional and friendly manner.
- Perform check-ins and check-outs.
- Scheduling and confirming appointments, meetings and events.
- Reporting to management and assisting with administrative tasks.
- Answering phone calls and forwarding calls to respective departments.
- Keeping track of office supplies and placing orders for replacements.
- Organising and maintaining files and records and updating them when necessary.
- Creating and maintaining updated documents and spreadsheets.
- Overseeing the sorting and distribution of incoming mails & inquiries.
- Preparing outgoing mail items such as envelopes or packages.
- Organize bookkeeping and issue invoices/checks.
- Converting visitors into repeaters by providing excellent service.
- Ensure strict compliance with the brands & regulations.
- Responsible for the property in the absence of the property manager.

**AN IDEAL CANDIDATE WILL HAVE**
- Owner mindset, willingness to take initiatives and accountability to drive closures.
- Hospitality management degree(preferably).
- Powerhouse of energy to motivate others.
- Excellent managerial and communication skills.
- Great skill in handling crisis.
- No issues while traveling across India.

**JOB INFO**
- **Location**:

- **Employment Type**:Permanent
- **Joining Date**:
**Job Type**: Regular / Permanent

**Salary**: ₹14,000.00 - ₹16,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Madikeri, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Expected Start Date: 22/05/2023

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