Inventory Allocator
5 months ago
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
& KEY AREAS OF RESPONSIBILITY:
o Acts as the single point of contact for all order fulfillment issues after order submission; including logistics and order fulfillment issues
o Interfaces with the Scheduling Team to address supplier and delivery exceptions that may interfere with the on-time or complete delivery of all hardware and software products associated with a customer order; Updating the Schedule Arrival Date Promise Date to reflect the supplier committed ship date as necessary; Maintains accuracy of the Scheduled Arrival Date on customer orders to ensure proper sourcing and customer delivery
o Processes and co-ordinates order changes or shifts in customer requirements such as cancellations, add-ons, product substitutions, delivery address changes, quantity changes, and desired receipt date (DRD) adjustments; Communicate changes to all downstream processes and monitor impacts
o Communicates changes as necessary and monitors impact; Escalates, as appropriate, any issue that may impact expected revenue recognition
o Maintains the rollout schedule and documents deviations, escalating as appropriate
o Monitors inventory levels and staging activity to assure material will be available to meet customer delivery requirements
o Ensures all order lines are invoice eligible in line with revenue recognition targets
o Own revenue attainment by ensuring revenue trigger made according to contractual terms without any audit exposure
o Active support of the regional inventory management team including participation in inventory/ asset review meetings and management meetings
o Balances delivery expectations with delivery capabilities
o Strives to delight customers with existing and innovative techniques
o Drive reactive escalation events that cause a work order to exceed contractual response or resolve time; Analyze defects and implement solutions
o Follow global processes and procedures utilizing call management tools and or improvisation
o Proactive engagement with Account Support
o Help develop delivery models that take into account geographical constraints that effect cost and turnaround times
o Execute continuous improvement on quality and compliance to processes
o Enters and maintains product sourcing rules and assignment sets, item pricing, and related data
o Works on a diverse scope, which requires analysis within general defined practices
o Monitors inventory levels to assure material will be available to meet customer delivery requirements
o Provides end user help desk support while meeting/exceeding ERP support Standard
o Identifies areas of improvement, understands issues, takes corrective action or escalates appropriately
BASIC QUALIFICATIONS:
o Bachelor’s Degree in a related discipline 3-7 years of related experience
o Extensive knowledge of general business methods and practices with an emphasis in materials and logistics management
o Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives
o Demonstrates a sense of urgency for customers Applies functional expertise to improve financial and operational results, and customer satisfaction measurements
o Ability to identify and remove obstacles to ensure organization results are achieved
o Completes job assignments with mínimal supervision
o Relevant Graduation/PG
Offers of employment are conditional upon passage of screen
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