Oracle Backoffice Sme

2 months ago

Bengaluru, India CIGNEX Datamatics Full time

**Location** : Bangalore (Hybrid)

**Technology** : Oracle Fusion, Oracle OCR, Oracle OCR

Very strong technical experience with Oracle Fusion products especially around SCM, Order Management; Finance, CPQ.
- Experience with Manhattan WMS integrations would be a plus.
- Very strong technical experience with API, FBDI loads, BIP, BICC, ESS jobs, Configuration e.t.c
- Very strong experience with Fusion-based integrations and integration design patterns.
- Very strong experience with performance monitoring, operational monitoring in Oracle Fusion.
- Must have strong business acumen and should be able to present and build technology solutions taking into consideration the existing business processes and the need to transform them.
- Must be data driven in all aspects of solutioning including performance tuning.

Knowledge and understanding of SDLC best practices including automated code/configuration build and deployment lifecycles as well as code quality and unit tests.

**Coverage Areas**:

- Oracle PaaS
- Integrations
- Oracle Functional
- Incident Triaging and Resolution coordination
- Ability to trace the flow to the source of the problem and engage appropriate tech folks for resolution
- Service Request
- Ability to provide impact analysis as well as highlight potential issues while implementing - specially on the aspects of the feature not currently supported by Oracle & ; workaround impact
- Enhancements & Upgrade
- Maintain KEDB & Workarounds DB for planning
- Manage Performance expectations.
- Patches & Upgrades
- Socialize process across upstream and downstream constituents - SFCC, WMi
- Facilitate test cases to retain transaction integrity
- Continuous Automation
- Projects; Backlog roll-out
- Continuous Improvement to avoid incidents

**Day to Day Responsibilities**:

- Incident - System Non-Availability
- Oracle Fusion SaaS
- Coordinate with Oracle on restoration
- Oracle PaaS
- Coordinate with PaaS administrator
- Integration Points (Kafka, Kong, MQ, SOA/OSB/BPEL)
- Incident - Performance deterioration
- Incident - Reconciliation issues
- Incident - Bug or Issue reported with standard functionality
- Oracle SaaS
- SOA
- Orders from Salesforce, Demandware MDM
- IBM MQ (integration related data)
- WMI (integration related data)
- BI / SCI Reporting (reporting environment or data not being available/fetched e.g., issues with MFT, Cognos server on AWS etc.)
- Service Request - Reports
- Service Request - Patches and Upgrades
- Performance Testing after the event
- Service Request - Functionality of SaaS environment
- Backlog Management
- Enhancements
- Regular user requests - usability; expected features.rement

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