Cs Matchmakers

_**Urgent opening || CS Matchmakers || NSP, Delhi**_

**Profile: - CS Matchmakers (Only male)**

**Experience:

- Min 4 Years**

**CTC:

- Upto 6 LPA**

**Location:

- NSP, Delhi**

**Working Days:

- 6 Days (Alternate Saturday off) (Rotational Shift)**

**Shift timing:

- (1pm to 10pm) (10pm to 7am)**
- Get member connected
- Get feedback from clients
- Open preference of clients
- Source business opportunity to expand business
- Renewal target of 80% to be maintained
- Profile enhancement on every profile
- Coaching to team and constant audit of team
- Maintain sla of 90%
- Maintain quality score of 90%
- Improving call quality
- Have a wow experience culture with clients
- Manage cs team and sla
- Handling escalation
- Maintain zero escalation
- Train team on process
- Hire team members as per business needs
- Should have experience in customer life cycle ,challenges in customer service, retention strategies

**Skills Required**:

- Honesty
- Good communication written and oral_punjabi and English
- Negotiation Skills
- Empathy
- Retention skills
- Client centric behavior
- Active listening skills
- Customer happiness centric
- Creative skills
- Coaching skills
- Client loyalty skills
- Detail oriented
- Solution focused
- **Good in Punjabi,English, Hindi and/or multiple languages**

**Salary**: ₹100,000.00 - ₹600,000.00 per year

Schedule:

- Rotational shift

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Punjabi (required)
- English (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

**Speak with the employer**
+91 9311353286