Executive Customer Experience

3 months ago

Ahmedabad Gujarat, India Petpooja Full time

**Roles and Responsibilities**:

- Coordinate over the call with clients to understand the feedback of demos conducted by our Sales Team.
- Client relationship, sales team coordination, escalating requirements and issues of the client, and raising RM issues to management.
- Convert leads to prospects, by pitching customers about Petpooja, and requesting a demo before/after their current billing software or machine’s subscription expires.
- Converting leads to prospects which would not be limited to existing products but to the new products
- Prioritize and escalate support for existing clients' issues.
- Maintain Client Communication for updating Sales POCs for our existing clients.
- Follow the given SOP in order to make sure the entire process runs smoothly.

**Qualification and Skills**:

- Roles in this field require a bachelor's degree. Strong communication, interpersonal, and negotiation skills are crucial.
- Problem-solving, adaptability, and time management are essential for addressing concerns and meeting deadlines.
- A customer-focused approach, proficiency in technology, and the ability to collaborate with internal teams contribute to long-term relationships.
- Sales and marketing knowledge, along with a positive attitude and commitment to continuous learning, further enhance success in these positions.

**Job Types**: Full-time, Fresher

Pay: Up to ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Fixed shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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