Executive Customer Experience
5 months ago
**Roles and Responsibilities**:
- Coordinate over the call with clients to understand the feedback of demos conducted by our Sales Team.
- Client relationship, sales team coordination, escalating requirements and issues of the client, and raising RM issues to management.
- Convert leads to prospects, by pitching customers about Petpooja, and requesting a demo before/after their current billing software or machine’s subscription expires.
- Converting leads to prospects which would not be limited to existing products but to the new products
- Prioritize and escalate support for existing clients' issues.
- Maintain Client Communication for updating Sales POCs for our existing clients.
- Follow the given SOP in order to make sure the entire process runs smoothly.
**Qualification and Skills**:
- Roles in this field require a bachelor's degree. Strong communication, interpersonal, and negotiation skills are crucial.
- Problem-solving, adaptability, and time management are essential for addressing concerns and meeting deadlines.
- A customer-focused approach, proficiency in technology, and the ability to collaborate with internal teams contribute to long-term relationships.
- Sales and marketing knowledge, along with a positive attitude and commitment to continuous learning, further enhance success in these positions.
**Job Types**: Full-time, Fresher
Pay: Up to ₹18,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Fixed shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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