Helpdesk Executive

2 weeks ago

Mumbai Maharashtra, India Viacom18 Full time

The Facilities and Corporate Services Team at Viacom18 serves as the backbone of the Organization by providing necessary support and infrastructure including management of food & beverages, travel, concierge, housekeeping, renovation, periodic maintenance and general operations to function effectively.

If this journey with the F&CS Team on streamlining soft and technical operations, improving employee satisfaction, and thus achieving Organisational objectives excites you, join us

**What Will You Do?**:

- ** Travel Coordination**:Utilize basic geographic knowledge to assist employees with travel arrangements, including flights, accommodations, ground transportation, visas, currency exchange (Forex), and travel insurance. Liaise with TMC partner to secure reservations, confirmations, and special requests on behalf of clients. Coordinate with Ola, Uber, and other transportation services to arrange pickups and drop-offs as required
- ** Escalation Management**:Handle and resolve employee complaints and escalations effectively, ensuring timely resolution and client satisfaction. Collaborate with internal teams and external vendors to address complex issues and ensure swift resolution
- ** Online Application and Administrative Management**:Maintain proficiency in online travel booking platforms and administrative systems to process reservations, cancellations, and modifications accurately. Administer corporate travel policies and guidelines, ensuring compliance and adherence to established protocols. Generate reports and maintain records of travel bookings, expenses, and client interactions for analysis and reporting purposes
- ** Corporate HR Coordination**:Collaborate with corporate HR departments to coordinate travel arrangements for employees, including booking travel, managing itineraries, and ensuring compliance with company policies. Provide support during corporate events, conferences, and offsite meetings by organizing travel logistics for attendees
- ** Customer Service Experience**: Previous experience in customer service roles, preferably in the travel or hospitality industry
- ** Basic Geographic Knowledge**: Understanding of geographical locations and familiarity with the workings of airlines, hotels, car rental agencies, visa processes, currency exchange, and transportation services like Ola and Uber
- ** Escalation Management**: Ability to handle client complaints and escalations with professionalism and efficiency
- ** Online Application and Administrative Skills**: Proficiency in using online travel booking platforms and administrative systems. Ability to manage reservations, process transactions, and maintain accurate records
- ** Customer Centricity**: Dedication to providing exceptional service and going above and beyond to meet client needs
- ** Time and Task Management**: Excellent organizational skills with the ability to prioritize tasks, manage time effectively, and meet deadlines

**Viacom18 Media Pvt. Ltd. is one of India’s fastest-growing entertainment networks and a house of iconic brands that offers multi-platform, multi-generational, and multicultural brand experiences. Viacom18 defines entertainment in India by touching the lives of people through its properties on air, online, on the ground, in cinemas, and merchandise. Its portfolio of 38 channels across general entertainment, movies, sports, youth, music, and kids genres delights consumers across the country with its eclectic mix of programming. JioCinema, Viacom18’s OTT platform, is one of India’s leading streaming services and most popular destination for live sports. Viacom18 Studios has successfully produced and distributed iconic Hindi films and clutter-breaking regional films for over 13 years in India.

  • IT Helpdesk Executive

    4 weeks ago

    Goregaon, Mumbai, Maharashtra, India Comnet Solutions Pvt.Ltd. Full time

    **IT Helpdesk Executive** **Company Name**:Comnet Solutions Pvt. Ltd. **Location**:Mumbai, Goregaon East **Experience **0.6 - 2 Years - Resolve helpdesk service calls using documented procedures. - Support IT staff members on support work. - Manage Help Desk responsibility and resource allocation to maintain client users and locations. - Handle routine...

  • Helpdesk Executive

    4 weeks ago

    Mumbai, Maharashtra, India SILA Group Full time

    Work With Us Come be a part of our journey as we work towards creating a culture of growth for all. Join our dynamic and rapidly expanding team at SILA, where we value the contributions of all our stakeholders - employees, clients, and capital providers. We are committed to fostering an environment that enables our employees to reach their full potential,...

  • Helpdesk Executive

    2 weeks ago

    Mumbai, Maharashtra, India Makoto HR Solutions Full time

    Job Opening in Residential Site **Helpdesk Executive** Location - **Mumbai** - Ram Mandir Budget - **20,000 to 28,000** in hand per month Looking for **Immediate joiner** or 15 Days notice period. Qualification - **Graduate** **Job Description**: -  Making quotation, dealing with vendor  Making DMR,DSR and sending payroll on time.  Creating...

  • IT Helpdesk Executive

    2 weeks ago

    Bhayandar, Mumbai, Maharashtra, India Romas Management Services Full time

    Designation: IT Helpdesk Executive Job Location - Bhayandar (West), Mumbai. **Freshers/Experienced: Both can apply** **Salary**: 10000 to 15000 per month. **Responsibilities**: - Coordinating with customers/vendors/engineers - Call management - Taking attendance - Handling escalations - Daily MIS reports - Vendor management/appointments - Desktop...

  • Helpdesk Executive

    3 weeks ago

    Mumbai, Maharashtra, India Watchyourhealth.com India Private Limited Full time

    Urgent Requirements for Platform operations and Helpdesk. - Connect With the customer. - Providing healthcare services. - Update the data On The System. - Provide the Information Regarding Product /Services /Benefits. REQUIREMENTS: - Good English ,Hindi Communications. - Graduation Mandatory. - Minimum 2 years of experience in calling filed or health...

  • Helpdesk Executive

    3 weeks ago

    Mumbai, India Logicon Facility Management Pvt Ltd Full time

    Greeting From Logicon..!! We are Looking for Helpdesk Executive-Facility Management for our Respective Residential Site Client in Kanjurmarg-West,Mumbai. **Eligibility Criteria**: Graduate or Undergraduate Able to Work on Advance Excel like V look up Should be well Versed in Excel Reports & Team Co-Ordination **Job Type**: Regular /...

  • Helpdesk Executive

    2 weeks ago

    Mumbai, Maharashtra, India SILA Group Full time

    Work With Us Come be a part of our journey as we work towards creating a culture of growth for all. Join our dynamic and rapidly expanding team at SILA, where we value the contributions of all our stakeholders - employees, clients, and capital providers. We are committed to fostering an environment that enables our employees to reach their full potential,...

  • Helpdesk Executive

    2 weeks ago

    Mumbai, Maharashtra, India Crest Full time

    Overall Role Objective:A helpdesk is one point of person for the interaction of owners for resolution of the queries/complaints.SectionIII:Key Responsibilities and Accountabilities of the roleRoleKey AccountabilitiesInformation on guidelines/ Sop's & helping hands for the owners.Manage entire helpdesk.Submission of Daily, weekly, fortnightly & monthly...

  • Helpdesk Executive

    3 weeks ago

    Mumbai, India Crest Full time

    Overall Role Objective:A helpdesk is one point of person for the interaction of owners for resolution of the queries/complaints.Section III: Key Responsibilities and Accountabilities of the roleRoleKey AccountabilitiesInformation on guidelines/ Sop’s & helping hands for the owners.Manage entire helpdesk.Submission of Daily, weekly, fortnightly & monthly...

  • IT Helpdesk Executive

    3 weeks ago

    Mumbai, India Three Ess Computer Services (I) Pvt. Ltd. Full time

    Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or services - Record events and problems and their resolution in logs - Follow-up and update customer status...

  • Helpdesk Executive

    4 weeks ago

    Mumbai, India TVS ELECTRONICS LIMITED Full time

    Require Service Helpdesk co-ordinator for IT industry-Printers. Will be handling West Region for service calls. Immediate joining preferred **Salary**: ₹8,608.40 - ₹25,000.00 per month **Benefits**: - Commuter assistance - Health insurance - Paid sick time - Provident Fund Schedule: - Morning shift **Speak with the employer** +91 9870267883

  • IT Helpdesk Manager

    2 weeks ago

    Mumbai, Maharashtra, India Datamatics Full time

    Job Title: IT Helpdesk ManagerCompany Overview:Join our team where you will have the opportunity to lead and mentor a dynamic helpdesk team in providing exceptional IT support to employees.Essential Functions:Provide leadership and direction for the helpdesk team.Support employee onboarding and offboarding activities including equipment setup, software...

  • Helpdesk Executive

    3 weeks ago

    Mumbai, Maharashtra, India NCR Atleos Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Job Title: Helpdesk Executive. Job location:...

  • Helpdesk Executive

    4 weeks ago

    Andheri, Mumbai, Maharashtra, India WGRC Full time

    **About the Role**: **Key Responsibilities**: - Troubleshoot and resolve issues related to property maintenance, amenities, and services. - Escalate complex issues to the appropriate departments or managers. - Maintain accurate records of all interactions and actions taken. - Assist with the coordination of maintenance and repair services. - Provide general...

  • Helpdesk Executive

    2 weeks ago

    Pune, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally. Helpdesk Executive Account Management - Work Dynamics (Country, Region) The role is responsible for Manning and handling the FM Helpdesk for 24*7 **Daily report**: Manned executive with share the daily report in the morning of the day includes as follows: Deployment, Helpdesk tickets count with...

  • Helpdesk Executive

    6 days ago

    Mumbai, India Aviyana HR Solutions Full time

    Following up with students for acquiring & collating their documents for enrolment & Visa processing | Filling up various forms | Managing document library. PERSON PROFILE: Ideally from a study abroad consultancy firm but not a must | Could be from export & import documentation department | A resident of Mumbai staying within 1.5 hours convenient travelling...

  • Helpdesk Executive

    3 weeks ago

    Powai, Mumbai, Maharashtra, India makoto hr solutions Full time

    To receive and log calls/complaints/requests from residents and customers. - To ensure logging in all the complaints in the helpdesk software. - To assign the queries / complaints to technical and soft services team immediately for resolution. - To track and close the complaints in coordination with respective stakeholders. - To ensure consistent and timely...

  • Helpdesk Executive

    4 weeks ago

    mumbai, India Crest Full time

    Overall Role Objective : A helpdesk is one point of person for the interaction of owners for resolution of the queries/complaints. Section III: Key Responsibilities and Accountabilities of the role Role  Key Accountabilities Information on guidelines/ Sop’s & helping hands for the owners.  Manage...

  • Helpdesk Executive

    4 weeks ago

    Mumbai, India Crest Full time

    Overall Role Objective : A helpdesk is one point of person for the interaction of owners for resolution of the queries/complaints. Section III: Key Responsibilities and Accountabilities of the role Role  Key Accountabilities Information on guidelines/ Sop’s & helping hands for the owners.  Manage entire helpdesk.  ...

  • Helpdesk Executive

    4 weeks ago

    Mumbai, India Makoto HR Solutions Full time

    Applicants should be **Any Graduate** and have good communication skills. Manage Help Desk responsibility. Resolve helpdesk service calls using documented procedures. Handle routine Help Desk calls to ensure timely resolution as per Senior Management’s Service Level Agreement. Support Vendors’ staff members on support work. **Salary**: From...