Housekeeping Supervisor

2 months ago

Lonavale, India Saffronstays Full time

**Company Brief**:
SaffronStays curates private vacation home experiences, making our guests' vacations authentic and memorable. We bring to our guests unforgettable, private, and exclusive vacation homes where families can bond with loved ones whilst enjoying home-like hospitality and certainty of service standards.

We have 250+ homes in the best destinations across India & are looking to increase our presence on a national level.

**Designation**: Supervisor/ Senior Supervisor/ Property Manager
**Role**: Executive/ Senior Executive
**No. of Requirement**: 4
**Compensation**: ₹3,00,000 - 3,50,000 LPA
**Qualification**: Bachelor’s in Hotel Management
**Experience**: 2-3 years+
**Location**: Maharashtra (Lonavala, Karjat & Alibaug)

**Scope of the Role**:
Supervisors will be responsible for budgeting, controlling costs, and other villa-related supports. Custodian for guests’ overall experience in the villa, and maintaining regular quality audits.

**Key Roles & Responsibilities**:

- Playing a key role in budgeting, controlling costs, and keeping the organization on track financially
- Custodian of curating and maintaining the overall Guest experience across all homes in the organization across all the customer touchpoints
- To build a strong guest-centric product (customer experience) that’s a unified quality norm in the organization
- Leads and supports all Guest Experience initiatives at the organization
- Conducts regular quality audits on the Brand Standards and user experience
- Maintains direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback
- Works closely with Department Heads to assess service standards and delivery on a regular basis
- Reviews and communicates the Brand Assurance Program and brand/quality initiatives effectively to all stakeholders
- Supports founders in driving a guest-centric culture and creates awareness and understanding among all Ambassadors on the importance of guest experience as a priority
- Innovated and upgrades the guest experience and service standards regularly and is aware of the then industry's best practices

**Key Requirements & Skills**:

- Exceptional Communication skills
- Demonstrating strong leadership and motivational skills
- Must understand the intricate inner workings of the luxury hospitality industry
- Setting up goals and objectives for his team to attain
- Provide staff training to caretakers and chefs
- Should be flexible for multi-tasking or eager to learn about the same
- Must have his own vehicle to travel and be willing to stay on site

**Perks**:

- Opportunity to Travel (Expenses reimbursed)
- Staff Quarters
- Food Allowance
- Opportunity to network
- Paid leaves, Insurance & PF

**Salary**: ₹21,000.00 - ₹28,000.00 per month

**Benefits**:

- Food provided
- Life insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Lonavala, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Experience**:

- total work: 2 years (preferred)

Willingness to travel:

- 75% (preferred)

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