Tele Caller Executive

3 weeks ago

Gurugram Haryana, India ALGOROOMS Full time

**Job Title: Telecaller - Backend Supoprt Specialist**

**About AlgoRooms**:
AlgoRooms is a pioneering technology firm specializing in algorithmic trading solutions. Our innovative approach to algorithmic trading has established us as a leader in the industry. We pride ourselves on our dynamic and rapidly growing team, dedicated to fostering a collaborative and supportive work environment.

We are seeking a motivated and dynamic individual to join our Support Team as a Telecaller at AlgoRooms. As a Telecaller, you will play a crucial role in ensuring customer satisfaction by resolving queries and providing exceptional support to our clients.

**Key Responsibilities**:

- Handle incoming calls from clients and customers, addressing their queries and concerns promptly and professionally.
- Collaborate closely with the back office team to ensure seamless operations and resolve escalated issues efficiently.
- Maintain thorough and accurate records of customer interactions and transactions using our CRM system.
- Proactively follow up with clients to ensure their needs are met and provide assistance as required.

**Requirements**:

- Excellent communication skills in English and Hindi, both written and verbal.
- Ability to maintain composure and professionalism while handling challenging situations.
- Strong commitment to providing exceptional customer service and resolving issues effectively.
- Proficiency in MS Office suite (Excel, Word, etc.) for documentation and reporting purposes.
- Bachelor’s degree or equivalent experience in a relevant field.

**Skills Required**:

- Outstanding communication skills in English and Hindi, with the ability to articulate ideas clearly and concisely.
- Proficiency in MS Excel, MS Office, and MS Word for accurate documentation and reporting.
- Strong attention to detail and organizational skills to ensure thorough record-keeping and database management.
- Ability to work collaboratively within a team environment and contribute to a positive work culture.

**Why Join AlgoRooms?**
- Opportunity to be part of a dynamic and rapidly growing company at the forefront of algorithmic trading technology.
- Collaborative and supportive work environment that encourages innovation and professional growth.
- Competitive salary and benefits package, including opportunities for advancement and professional development.

**Salary**: ₹8,000.00 - ₹18,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Telecommunication: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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