Associate

6 months ago

Kochi, India Alight Full time

**Our story**

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

**Our Values**:
**Champion People **- be empathetic and help create a place where everyone belongs.

**Grow with purpose - **Be inspired by our higher calling of improving lives.

**Be Alight - **act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

**Responsibilities**:

- Be responsible for the benefits administration for client’s employees located in APAC/EMEA region.
- Resolves cases and enter benefits data in the system for our client’s employees.
- Collaborates with the client to resolve requests they may have related to a project or an escalated employee issue.
- Defines the processes to support the service delivery of the International Benefits solution aligned to the global strategy, from a process and client value creation perspective.
- Provides input in the process design and technology capabilities to ensure optimal process support from a benefits perspective.
- Contributes to projects utilizing standard project management disciplines.
- Takes an active part in Process Transition from Client to Alight office.
- Works daily with other Alight Colleagues, third-party providers, and client contacts to ensure seamless process delivery for our clients’ employees.
- Develops reports utilizing various data extraction tools to meet client plan rules and/or resolve issues.
- Develops benefits system for new client project requests based upon complete plan rules.
- Problem solves issues by analysing benefits system to determine gaps in functionality as compared to client plan rules to arrive at the true root cause of an issue.
- Demonstrates quality assurance fundamentals by executing test plans to ensure client plan rules meet systematic specifications.
- Provides creative solutions to continuously improve and optimize client delivery.
- Participates and takes lead in system testing during Internal Acceptance Testing and supporting User Acceptance Testing.
- Takes additional responsibility and leadership in coordinating the colleagues and mentor them.
- Responsible for Timely Escalation of Production Related Issues with the team.
- Work closely with Team Leads and clients in maintaining the SLAs.
- Responsible for Timely Escalation of Production Related Issues.
- Identifies and suggests ways in which systems and procedures can be improved to enhance the business.

**Requirements**:

- Excellent proficiency in English language.
- Graduate from any stream / 3-year diploma.
- 2 years of experience in BPO/HRO/Benefits Handling.
- Process implementation experience will be an added advantage.
- Procedure (SOPs, Work Instructions) writing experience.
- Extensive analytical and problem-solving skills.
- Strong attention to details.
- Great Time management skills.
- High level of self-motivation and proactivity.
- Spotless record and strong ethos.
- Keen and willingness to learn.
- Commitment to achieve deadlines.
- Willingness to work in rotational & night shifts.

**Working with us**

**Our commitment to Diversity and Inclusion**

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

**Diversity Policy Statement**

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilit

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