System Administrator 3-it

2 months ago


Hyderabad Telangana, India Oracle Full time

Career Level - IC3

**Responsibilities**:

- Provide real time MONITORING AND TECHNICAL SUPPORT for Application, Network, Server and Enterprise system elements using alarming and monitor notification tools.
- Responsible for opening, updating, providing status and closing tickets.
- Performs diagnostic / assessment functions to include the determination and the execution of corrective actions(s) on real-time basis.
- Serves as technical specialist responsible for front line troubleshooting of service issues and interruptions.
- Author, update and keep current procedural documentation.
- Assist in the gathering of metrics and performance trends for analysis and tuning.
- Is self-motivated by the challenge put in front of them.
- Can work remotely, with no in office supervision.
- Works well with other talented members of the team and assist with any cross training as identified.
- Can work with deadlines and milestones.
- Assure security of and access to mission critical data.
- Participate as part of a team within identified off hours maintenance
- Provide off-hours support according to schedule.
- Review on a regular basis (at a minimum - quarterly) OCI metrics and procedures and any identified training.
- Participate in identified disaster recovery and backup procedures.
- Experience with TCP/IP, Telnet, SMTP, FTP, VPN and DNS services. Installation and operation of custom Internet and Intranet computing environments running Windows and Linux.
- Disciplined technical thinker, able to work within environment that has a highly documented process.

Education and Work Experience:

- BS or MS in CS or related disciplines.
- 4-7 years experience with at least 2 years in investigating incidents while being part of an incident response team
- Demonstrable expertise in server/system management in a production environment
- Alert Monitoring background in a 24x7 environment
- Strong communication skills.
- Certification on ITIL / Six Sigma.
- Working Knowledge of Linux Virtual Server environments.
- Experience with networking monitoring tools such as TCP/IP, SMTP, sFTP, Active Directory, DNS services.
- Must be self-managed and self-motivated.
- Familiar with updating and creating technical documentation.

**Requirements**:

- First rate customer service skills are a MUST.
- Knowledge of UNIX and/or Linux.
- Must be available to be on call 24x7
- Availability on week-end on rotation basis
- Excellent communication, interpersonal, organizational and planning skills.
- Must be able to work in a fast-paced team environment.
- Flexible work schedule.
- Able to follow identified process
- Able to communicate and not be afraid to ask questions.


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