Travel and Tourism Operations Executive

2 weeks ago


Kochi, India Dilaara Travel Full time

**About us**

We are customer-centric, engaging, innovative and our goal is to The company is in its pre-opening stage. It’s a new-gen company with friendly working atmosphere. Deliver exceptional customer services to our guests. Our goal is to “delight the guest journey’s”..

Our work environment includes:

- Growth opportunities

Ideally at least 2-3 years of directly related experience in the travel industry, preferably as a travel executive or similar positions.

Strong software skills (booking, ticketing, visas, inbound and outbound packages and profile updates), minimum of 2 years’ experience in the travel industry, are required

Social media handling skills.

Accurate and timely payroll of all employees.

Accurate and timely financial statement close.

Manage corporate travel programs, including relationship with agencies and credit card issuers

Create reach-out and feedback mechanisms to ensure we are providing a high-quality experience to our employees while balancing cost. Developed action plan and annual budget for Travel Company.

Developed staff handbooks and managed employment contracts.

Endure to Review and recommeme improvements to travel programs.

Address service related issues and ensured customer satisfaction.

Conduct marketing campaigns and other promotional events.

Develop new business opportunities to increase client base.

Supervise travel team to achieve company revenue targets.

Negotiate best offers for business travel and group travels.

Manage passport, visa, ticketing, hotel and transportation services.

Maintain appropriate travel documentations.

Educate employees about travel program and correct procedures.

Gather feedback from company employees to optimize travel program.

Draft reports for management detailing program costs and trends.

Ensure program is used effectively and safely by all employees.

Minimize costs through proactive analysis and employee instruction.

Source new vendors and negotiated favorable contracts.

Collect and analyzed data on travel costs and usage trends.

Prepare detailed reports and models for management.

Monitor employee compliance with travel program policies.

Cultivate and maintain productive relationships with industry vendors.

Make recommendations to management on travel policy updates and changes.

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Flexible shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Manorama Junction, Panampilly Nagar, Kochi - 682036, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Operations: 2 years (required)

Expected Start Date: 07/02/2023


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