Cyberark

Mandatory: -Experience on all L1 L2 and L3 level CyberArk issues -Experience on making unmanaged accounts as managed in CyberArk -Knowledge and experience on DR Drills -Experience on CPM Plugins Development -Experience on PSM custom Connectors Development -APP ID Creation and Adding different restrictions CCP Providers Creation -Create/Modify/Delete platforms as per account requirements -Installation Implementation and upgradation of all CyberArk components -Resolving issues related to safes and accounts in CyberArk Preferred: -Ensure team is responding to internal customer inquiries sent to team within defined SLAs resolving break/fix Incident tickets within defined SLAs -Provide inputs to assist with continual improvement -knowledge of processes and procedures to identify and implement ways to make improvements within the team -Responsible to plan all new activities and deliver the same as per timelines -Connect with multiple application teams as and when required and recommend best approach for their password management solution -AIM Agents Installation Upgradation -CR Reviews and Implementation -Raise cases with CyberArk for newly generated issues -Collecting different types of reports on need basis and provide to the leadership team. -Configuring Master Policy settings as per the requirement and adding exceptions. -Able to quickly learn new components released by CyberArk with small push -Troubleshooting user access issues