Housekeeping Executive

2 weeks ago

Coimbatore Tamil Nadu, India Broadway Megaaplex Pvt. Ltd. Full time

The Housekeeping Executive is responsible for managing and coordinating all aspects of the housekeeping department to ensure cleanliness, comfort, and aesthetic appeal of guest rooms, public areas, and back-of-house facilities. They supervise a team of housekeeping staff, establish and enforce cleaning standards, manage inventory and supplies, and collaborate with other departments to ensure seamless guest experiences.

**Key Responsibilities**:
**Team Management**:

- Recruit, train, supervise, and evaluate housekeeping staff.
- Schedule shifts and assignments to ensure adequate coverage and productivity.
- Provide coaching, guidance, and disciplinary action when necessary to maintain high performance standards.

**Cleaning Operations**:

- Develop and implement cleaning procedures and standards for guest rooms, public areas, and back-of-house facilities.
- Inspect premises regularly to ensure compliance with cleanliness standards and safety regulations.
- Coordinate deep cleaning and maintenance projects as needed.

**Inventory and Supplies Management**:

- Monitor inventory levels of cleaning supplies, linens, and guest amenities.
- Place orders for supplies and equipment in a timely manner to ensure uninterrupted operations.
- Control costs and minimize waste through efficient resource management.

**Guest Relations**:

- Respond promptly and effectively to guest inquiries, requests, and complaints related to housekeeping services.
- Work closely with the front desk and other departments to accommodate guest preferences and special requests.
- Maintain a professional and courteous demeanor when interacting with guests.

**Quality Assurance**:

- Conduct regular inspections to ensure that cleanliness, maintenance, and safety standards are met.
- Implement corrective actions and follow-up procedures as needed to address deficiencies.
- Monitor guest feedback and implement improvements to enhance service quality.

**Health and Safety Compliance**:

- Provide training on proper cleaning techniques, chemical handling, and safety protocols.
- Investigate accidents, incidents, and near-misses and take appropriate measures to prevent recurrence.

**Qualifications**:

- Bachelor’s degree in Hospitality Management, or related field (preferred).
- Proven experience in housekeeping operations, with at least 3-5 years in a supervisory or managerial role.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Excellent organizational skills and attention to detail.
- Knowledge of cleaning techniques, equipment, and products.
- Familiarity with property management systems and computer proficiency.
- Ability to work flexible hours, including weekends and holidays, as needed.

**Job Types**: Full-time, Permanent

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 2 years (required)

Work Location: In person

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