Firmwide Business Resiliency Team

3 weeks ago

Mumbai, India JPMorgan Chase Bank, N.A. Full time

**Firmwide Business Resiliency Team (FBRT) - Associate (601) - L1 Support & Testing**

The Firmwide Business Resiliency Team (FBRT) mission is to provide a comprehensive data driven and risk-based business resiliency program with an enhanced focus on Essential Services, supported by a robust firmwide internal/external engagement and governance framework. Within FBRT, the Application & Tool Support Team provides L1 support, performing User Acceptance Testing and Release Management for Enterprise Resiliency Management & Analytics (ERMA) system.

FBRT is seeking an action-minded, inventive Associate to join the Product Quality Management Team in Mumbai to drive test automation, and quality improvement initiatives for ERMA (Enterprise Resiliency Management Analytics) product. This role requires an interest and passion to automate manual processes, and develop innovative solutions that advance test automation, guide User Acceptance Testing, and help us identify opportunities and advance the automation agenda in the testing space. This role will report into the Firmwide Business Resiliency India Lead.

**Roles & Responsibilities**
- Provide daily system support operations including, issue resolution, user requests, enhancement requests, user acceptance testing, ad-hoc requests, etc.
- Monitor the support tools, mailbox for user Tickets/Issues
- Prioritize and schedule tickets; escalate tickets/issues to the L2/L3 teams as required
- Provide technology troubleshooting support as basic user issues, system issues such as data problems
- Execute plans during release testing in advance of User UAT to detect & report defects in a timely manner for resolution prior to release
- Partner with developers & users to understand newly developed functionality so that you can test each new feature & help communicate to users how the produce works with each new release
- Validation and presentation of Test Results for internal Sign-off
- Flexibility in working for EMEA shifts
- Be part of existing projects and participate in new projects
- Application testing/validation support - on need basis
- Be a strong team player and support the team in delivering the tasks accurately and timely manner.

**Required qualifications, capabilities, and skills**:

- 3-5 years of relevant experience
- Strong written and verbal communication skills
- Customer service oriented
- Ability to converse with both Technical and Business Partners in Technical or Business terms as needed
- Strong organizational, documentation, and multi-tasking skills with demonstrated ability to manage expectations and deliver results
- High-level of professionalism, self-motivation, and sense of urgency

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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