Customer Care Support Executive
2 months ago
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
hiring for chat / voice
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹40,000.00 - ₹50,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Flexible shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer service (preferred)
- Customer service in chat (preferred)
- Customer service in voice (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 7208745818
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