Service Advisor
2 months ago
**Primary Responsibilities**:
Ø To greet, receive and serve customers with a smile.
Ø To always be available in uniform and groomed.
Ø To conduct joint inspection with the customer of his/her vehicle.
Ø To take proper inventory of vehicle, with proper remarks and ticks in the inventory sheets.
Ø To take signature of the customer on the inventory sheet / job card once the inspection is complete.
Ø To give customers the right advice & recommendation based on the vehicles service history.
Ø To provide a well calculated time of delivery & cost of repairs considering all operational factors.
Ø To coordinate with JC for service after the customers prior approval on estimate only.
Ø To inform customer about the additional jobs, cost involved and proceed after prior approval only.
Ø To ensure that all demanded jobs by customer are completed on time & within estimated cost, with best repair quality.
Ø To exceed customers’ expectations and resolves queries.
Ø To achieve the set business targets in terms of parts selling, labour billing, VAS, tyres, batteries, ATW, RSA.
Ø To attend minimum number of customers/cars per day as per the dealership norms.
Ø Sell ESS(exclusive service contract)
Ø Maintain all reports necessary as per the dealership.
Ø To achieve the set qualities targets in terms of complaint incidence, PSF score, Zero repeat repair etc**.**
Ø To follow up & be responsible for the recovery of all outstanding payment from the customer.
**2)Secondary Responsibilities**:
Ø To ensure customers VOC is translated into accurate required jobs.
Ø To follow up with parts manager for ordered parts receipts & keep the customer updated about the status.
Ø To assist the customer with quick billing and delivery
Ø To solicit customers feedback and suggestions for improvement and act upon them**.**
**Salary**: ₹18,000.00 - ₹28,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Five: 1 year (preferred)
**Speak with the employer**
+91 9870786363
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